About Graitec Group
GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.
Ambitious and fast-growing environment : We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth.
We strongly believe that this growth will continue since the market is only at the beginning of its digitization.
Experts & Talents with strong culture : Our team is made of more than 800 outstanding talents with a strong management team to execute our mission.
A true international group : Graitec serves more than 200,000 customers worldwide with over 30 offices in 13 countries, enabling us to meet our customer needs around the globe.
A market leader : We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.
Strong products serving the construction & manufacturing industries : Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.
We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.
About the Team Hiring
Our team consists of passionate professionals committed to delivering high-quality software solutions and expert consulting services. We foster a collaborative environment where knowledge-sharing and professional growth are at the heart of everything we do.
Overview
The position of the Technical Consultant is a role that covers several areas within the business. These include presales, post-sales, and support. Presales will include working with our sales departments and customers to ensure they have the best solution for them. This will include the demonstration of the products and developing a training plan for a successful implementation.
Post-sales will include training at all levels, from fundamentals through to project delivery / support. Part of the role will be to work with the salesperson to build a training plan that will complement the individual’s needs.
Key Responsibilities
Training Services Including :
* Delivering Autodesk Authorized Training Courses to clients in-house or on-site (remove if not applicable)
* Delivering Graitec IP Training Courses to clients in-house or on-site (remove if not applicable)
* Preparing and delivering Bespoke Training Courses to clients in-house or on-site
* Conducting post-Training Course customer reviews
* Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates
Consulting Services Including :
1. Working with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies
2. Implementing (Autodesk IP / Graitec IP / 3rd party software / Solution Line) to customers
3. Project Management of large implementations from handover to closeout
4. Run pre-implementation workshops
5. Working with the sales team to run project closeout meetings
6. Working with the customer on high level project-based consultancy
7. Developing supporting documentation including Data Standards & Post implementation documents
Pre-Sales Support Including :
8. Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.
9. Providing practical demonstrations of the use of BIM software related to client needs
10. Delivering presentations on BIM software at customer meetings and events
11. Providing technical assistance to sales staff during the pre-sales stage of client negotiations
Post-Sales Support Including :
12. Advising clients on technical issues relating to the implementation and use of their design software
13. Liaising with suppliers where necessary to research and identify solutions to client issues
14. On the job project, related consultancy services
General Company Duties Including :
15. Researching and providing technical advice to company management on new product opportunities
16. Assisting the Sales and Marketing staff with business development matters
17. Working with the R&D team – regular feedback on the Graitec products
Key Success Indicators :
18. Collaborate and work efficiently with sales team to help drive awareness
19. Help win new business through demonstrations / prospect discussions
20. Nurture current customers with the aim to ensure brand fidelity and business continuity (through new licenses, renewals, or projects)
21. Help sales team to run webinars
22. Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
23. Contribute to marketing activity
24. Active participation and contribution into our global Solution community
25. Work with your direct manager to help improve processes and documentation
Responsibilities
26. Proven experience with Autodesk Revit (Architecture or Structure).
27. Strong understanding of BIM processes and workflows.
28. Background in Architecture, Technical Architecture, or Structural Engineering .
29. Experience in project-based environments where Revit was used extensively.
30. Nice to have : Previous experience in training, consulting, or technical support roles
Qualifications
31. Degree in Architecture, Structural Engineering, Civil Engineering, or a related field .
32. Strong communication skills and ability to present technical concepts clearly.
33. Problem-solving mindset and ability to work independently.
34. Interest in staying up-to-date with BIM trends and Autodesk solutions.
35. A full driving license as this role will require travelling
36. Excellent interpersonal skills, including face-to-face, telephone and written communication skills
37. Fluent English Speaking is required for all roles at Graitec as enabling the team to collaborate WW!
38. Additional language skills in German or French are highly valued.
Interview Process
We are looking for talents that will enjoy, live and accelerate our culture and values.
At Graitec, we work together locally & globally with an Entrepreneurial mindset.
As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products
and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on
our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the
diversity of our customers around the globe & we are breaking our own siloes to better serve them.
To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission :
39. The way we work : Growth, Agility, Innovation and Responsibility
40. The way we behave : Ambition, Engagement, One Graitec, Positive Energy At Graitec, we’re proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in, and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates’ skills and capabilities to succeed in role.
Interview Process :
41. Screening / Get to know discussion
42. Technical assessment
43. Peer of hiring manager or key stakeholder to the role from another organization
44. Office interview
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