PPosition Overview: /ppAs an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to end-users. You will have the opportunity to apply your expertise in troubleshooting hardware and software issues, resolving technical problems, and maintaining our IT infrastructure. /ppResponsibilities: /pulliProvide technical assistance and support to end-users via various communication channels (e.g., in-person, phone, email, chat) in a timely and professional manner. /liliInstall, configure, and upgrade computer hardware, software, and peripheral devices. /liliResponsible for maintenance and backup of Servers /liliResponsible for maintaining Telecommunication system. /liliAdminister user accounts and access privileges, ensuring appropriate permissions and security measures are in place. /liliMonitor and respond to system alerts, ensuring the availability and performance of our IT systems. /liliMaintain accurate documentation of technical processes, troubleshooting steps, and user manuals. /liliMaintain inventory of internal licenses and track compliance /liliStay up-to-date with industry trends and emerging technologies, proactively suggesting improvements to optimize IT operations. /li /ulpRequirements: /pulliDiploma/Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). /lili2-3 years of hands-on experience in an IT support role, providing technical assistance to end-users. /liliProficiency in diagnosing and resolving hardware, software, and network issues. /liliStrong knowledge of operating systems (e.g., Windows, Linux) and productivity software (e.g., Microsoft Office Suite). /liliFamiliarity with network protocols, IP addressing, and troubleshooting network connectivity problems. /liliExcellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals. /liliStrong problem-solving skills and the ability to work effectively under pressure. /liliA proactive attitude towards learning and staying updated with the latest industry trends and technologies. /li /ulpPreferred Qualifications: /pulliCertifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). /liliExperience with virtualization technologies (e.g., VMware, Hyper-V). /liliFamiliarity with cloud-based services and platforms (e.g., Office 365, AWS, Azure). /liliKnowledge of ITIL best practices for incident management, change management, and service desk operations. /li /ul #J-18808-Ljbffr