Social network you want to login/join with: (Senior) Customer Success Manager Italy, Mantova Client: Location: Job Category: Other - EU work permit required: Yes Job Reference: 3147576622643675136337124 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description: Your mission You are responsible for our Italian customers and manage all communication. You introduce innovative payment processes for car dealer groups and other industries. You are responsible for training operational managers (remotely/on-site) on our product usage. You identify potential obstacles in the onboarding process and work with customers and colleagues to resolve them. You oversee upgrades of our solutions for existing clients. You help to improve our product and processes through close customer contact. Your profile You have at least 5 years of experience in digital (multi) project management, with proof of successful projects. You work in a structured and organized manner, even under stress, managing multiple tasks. You communicate clearly and confidently at C-level, even in tense situations. You are willing to travel to customer sites. You are native or bilingual in Italian, fluent in business English, and eager to work in a fast-paced environment. Experience in automotive or software sectors is advantageous but not required. Why us? Be part of one of Europe's most exciting FinTech scale-ups. Benefit from extensive training and development opportunities. Enjoy an open, transparent corporate culture where your ideas matter. Possibility to work from home. Participate in monthly team events focused on team spirit and fun. About Us We are Aufinity, a Cologne-based FinTech scale-up pioneering digital payment solutions in automotive. Since 2018, we've developed bezahl.de, an all-in-one platform for digital payments in automotive trade, streamlining internal processes and enabling fully digital payment methods for dealership groups.
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