Customer Support Specialist: Italian Language
We are seeking a skilled and motivated customer support specialist to join our team. As an Italian-speaking customer support specialist, you will play a crucial role in providing exceptional service to our clients.
Key Responsibilities:
* Provide top-notch customer support to Italian-speaking clients via various communication channels, including phone, email, and chat.
* Respond promptly and professionally to customer inquiries, concerns, and feedback.
* Assist clients in navigating our services and products, ensuring a seamless user experience.
* Collaborate with other departments to resolve complex issues and improve service delivery.
* Maintain accurate records of customer interactions in our CRM system.
* Identify and escalate any potential issues or trends to management for resolution.
* Contribute to team projects and initiatives aimed at enhancing customer satisfaction.
Requirements:
* Fluency in Italian and working proficiency in English; additional languages are a plus.
* Previous experience in customer service or support roles is highly desirable.
* Excellent communication and interpersonal skills with a customer-centric mindset.
* Strong problem-solving abilities and a positive attitude towards challenges.
* Ability to work independently as well as part of a diverse team.
* Familiarity with CRM systems and customer support software is an advantage.
Benefits:
* Relocation package to Greece, including flights, transfers, and accommodation.
* Professional growth and development opportunities.
* Career advancement in a renowned global organization.
* Diverse and international work environment.
* Competitive performance bonuses.
* Affordable monthly salary range from €1200 to €1500.
* 14 monthly salaries per year.
* Comprehensive healthcare benefits and numerous discounts.
* Full training by certified instructors.
* State-of-the-art premises with relaxing break areas.
* Special events and community/social responsibility initiatives.
* Referral program: bring friends and receive bonuses.
* Free Greek language courses.
This is more than just a job; it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe.