Help Desk and DeskSide Consultant I To view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's. Bookmark this Posting |Print Preview |Apply for this Job Please see Special Instructions for more details. Grad students only. Excellent written & oral communication skills & customer service skills required. Summer, Fall, Spring positions. Provide first level help desk support to faculty, staff & students. Assist with computer problems, provide diagnosis and resolutions. Log calls utilizing help desk system No Experience Necessary! UNIT will provide ALL the training Salary $13.00 per/hour Please Contact Kimberly Walter Posting Details Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.
Position Information Posting Number: 20234652V Position Title: Help Desk and DeskSide Consultant I Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024 Spring Location St. Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899 Position Summary Information Job Description Summary: * Provide first level help desk support to provide support of all UNIT supported systems.
* Consult with students, faculty, and staff.
* Assist with computer problems and provide diagnosis and resolutions.
* Log calls utilizing help desk system. Requirements: * Some technical knowledge to support the IT infrastructure.
* Must be a graduate student.
* Excellent written and oral communication skills.
* Excellent customer service skills. Additional Information: * Summer, Fall, and Spring position.
* UNIT will provide ALL training. Physical Demands Summary: Wage Rate: $13.00 Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes Posting Specific Questions Required fields are indicated with an asterisk (*).
* Are you currently a registered Villanova student? Yes
* No
* Are you eligible for work study? Yes
No
I don't know
* What is your availability? (days and times) (Open Ended Question)
* Have you ever worked on campus before? If “Y”, what department and semester/year? (Open Ended Question)
Optional Applicant Documents: Required Documents Resume / Curriculum Vitae
Optional Documents Cover Letter / Letter of Interest
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