Overview
As Assistant Venue Manager you will support the Venue Manager in overseeing and organizing daily operations to ensure the highest standards of food and beverage quality, service, and customer satisfaction and you will support strategic planning and execution to maximize profitability through operational efficiency and guest-centric service.
As an Assistant Venue Manager you will oversee all Venue Food & Drinks operations to ensure quality and service by performing the following tasks to the highest standards :
Responsibilities
* Train, supervise, and coach bar team members to deliver consistent, high-quality service in line with Hilton and brand standards.
* Participate in evaluating team performance and provide feedback for continuous improvement.
* Assist in creating SOPs, job checklists, and work schedules to streamline operations.
* Lead by example, demonstrating professionalism, strong work ethic, and excellent communication.
* Actively manage daily operations and service delivery in the outlet.
* Ensure adherence to sanitation, hygiene, and safety standards for both guests and staff.
* Conduct regular inspections and take corrective action to ensure the outlet is clean, well-maintained, and visually appealing.
* Oversee and coordinate maintenance and repair requests to ensure timely resolution.
* Take care for guests from arrival to departure, ensuring a seamless and memorable experience.
* Handle guest inquiries and complaints efficiently and professionally.
* Promote a service culture focused on customer satisfaction and personalized service.
* Promote additional sales and upselling through staff training and incentivization.
* Encourage in-house sales by maintaining strong product knowledge and understanding of all hotel services, outlets, and promotions.
* Work in a cost-conscious manner to meet budget targets (e.g., payroll, beverage and food costs).
* Oversee stock control, conduct regular inventories, and ensure accurate stock rotation and ordering.
* Assist with staff development through training programs, coaching sessions, and cross-functional support.
* Contribute proactively to internal meetings, hotel initiatives, and yearly activations or events.
* Support and maintain supplier relationships and contribute to developing partnerships that benefit the outlet.
What are we looking for?
An Assistant Venue Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
* Proven experience in a bar or hospitality supervisory role (e.g., Head Bartender, Bar Supervisor).
* Strong leadership, communication, and interpersonal skills.
* Strong understanding of bar operations, stock management, and cash handling.
* Excellent knowledge of hygiene and safety regulations.
* Ability to work under pressure in a fast-paced environment.
* Flexibility to work evenings, weekends, and holidays as required.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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