Overview
Business Data Analyst – Service – Location: Vimercate (MB). Full time. Posted recently. Job requisition id REQ-23406.
The challenge: Haier Europe is pursuing ambitious growth and leadership objectives. We seek a proactive, self-driven professional who embraces entrepreneurship, innovation, and IoT & Ecosystem thinking to join a hyper-collaborative team.
You will work at the intersection of service operations, data analysis, and digital innovation to transform field service data into actionable insights that drive strategic decisions and operational improvements.
What you will do
The Business Data Analyst collects and analyzes service data from various sources. You will create reports and dashboards to support internal stakeholders, identify trends and potential issues to improve service quality, and support data-driven decision making.
You’ll operate at the intersection of service operations, data analysis, and digital innovation. This role is ideal for someone who thrives in dynamic environments and is passionate about turning data into business value.
Activities and areas of responsibility
* Manage and review internal dashboards for internal key stakeholders using field data (e.g., service center performances, PEX trends, service quality metrics).
* Analyze data holistically, connecting insights to understand product quality trends and overall service quality delivered to customers.
* Understand data generation mechanisms, ensure data integrity and consistency across various databases and sources.
* Identify root causes of low data quality and proactively conduct in-depth analysis of data anomalies and inconsistencies, proposing improvements.
* Work across data environments to extract actionable insights, early warnings and negative trends.
* Use advanced analytical tools (e.g., Excel, Power BI, Qlik) to support reporting and decision-making.
* Utilize AI techniques to develop systems capable of autonomously detecting early warnings, negative performance trends, and data inconsistencies and suggest potential solutions.
What you need to succeed
Must have
* Education: Bachelor’s degree in Data Science, Engineering, Computer Science, or related field.
* Professional experience: Experience with service-related data, including technical service reporting and customer support performance.
* Technical Skills: Ability to navigate and interpret large datasets across different sources; advanced proficiency in Excel and business intelligence tools (Power BI, Qlik), with the capability to create customized dashboards and reports for different internal stakeholders.
* Knowledge: Data analysis techniques and AI / ML fundamentals.
* Soft skills: Strong analytical thinking, problem-solving, high attention to detail, data-quality mindset, ability to think beyond the data, and effective stakeholder engagement.
* Language: Fluency in Italian & English (spoken and written).
LI-MV1
Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
About Us
Haier Europe is part of Haier Smart Home, the No. 1 company globally in major appliances and among Fortune Global 500 and World's Most Admired Companies. Haier Smart Home has a network of 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers and a sales network of 230,000 nodes around the world. We are the world\'s only IoT Ecosystem Brand ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for 5 consecutive years, and the #1 Global Major Appliances Brand according to Euromonitor International for 15 years. In 2023, revenues were approximately €33.6 billion. In Europe, under brands such as Candy, Haier and Hoover, we design and offer household solutions across 45 markets. Haier Europe is headquartered in Vimercate (MB), Italy. More information: corporate.haier-europe.com.
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