Delivery lead

Lead with excellence and a collaborative spirit as a Delivery Lead at Avanade, where every project is a step towards success and client satisfaction.

Come join us

We are seeking an experienced and highly motivated Delivery Lead to oversee projects across industries. The successful candidate will be responsible for ensuring projects are executed on time, within budget, and aligned with the strategic objectives of the organization. This role requires proven experience in leading projects within the industry, a deep understanding of processes and methodologies, strong leadership skills, and excellent communication abilities.

The Delivery Lead is responsible for ensuring the successful delivery of services to our clients. The ideal candidate will have a strong background in project management, client relations, and team leadership, ensuring projects are completed on time, within scope, and to the highest quality standards. This role requires a client‑focused mindset, a passion for delivering exceptional service, and a proactive, results‑oriented approach.

Together we do what matters!

Serve as the primary point of contact for clients, maintaining strong, long‑lasting relationships.

Understand client needs and requirements and ensure these are effectively communicated to the delivery team.

Regularly update clients on project progress, manage expectations, and address any issues or concerns promptly.

Collaborate with the Sales Accounts to develop the business on the Client.

Lead the planning, execution, and delivery of projects, ensuring they are completed on time, within budget, and meet quality standards.

Develop detailed project plans, allocate resources, and manage the delivery schedule.

Monitor project performance using appropriate tools and techniques, reporting on progress and any necessary adjustments.

Strong management skills, strategic thinking and problem solving skills.

Oversee a team of project managers, coordinators, and other delivery staff.

Provide guidance, mentorship, and performance feedback to team members.

Foster a collaborative and high‑performance culture within the team.

Ability to manage multiple projects and work under pressure.

Identify opportunities for improving delivery processes and implement best practices.

Drive continuous improvement initiatives to enhance client satisfaction and operational efficiency.

Ensure compliance with company policies, procedures, and standards.

Identify potential risks to project success and develop mitigation strategies.

Monitor and manage project risks and issues, escalating them as necessary.

Understand the competitive landscape and emerging technologies that impact the sector.

Anticipate the client needs and identify new business opportunities.

Skills and experiences

Bachelor’s degree in information technology, Business Administration, or a related field. A master’s degree or PMP certification is a plus.

5‑10 years of experience in project management, delivery management, or a related role.

Proficiency in project management software and tools (e.g., MS Project, JIRA, Trello).

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Avanade is committed to providing veteran employment opportunities to our service men and women.

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Germany

• Power Platform
• Dynamics 365
• Modern Work

Italy

At Avanade, we see how the power of Microsoft Business Applications (BizApps) – including Dynamics 365, Power Platform, and Azure – shapes the future of businesses every day. By combining our unmatched Microsoft expertise with a creative, human‑centered approach to innovation and deep industry knowledge, we create meaningful impact for our clients, Microsoft, and our people.

Avanade offers countless paths to grow your career—across industries, technologies, and leadership tracks. One of them is sure to lead to your unique version of success.

Come join us.

As a CRM Lead Functional Consultant (BizApps), you will play a client‑facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft‑first solutions.

You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong emphasis on continuous learning, certification, and career progression across functional, solution architecture, and leadership pathways.

• Lead client engagements as a functional CRM / BizApps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges.
• Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps.
• Facilitate executive‑level discussions, workshops, and solution design sessions.

• Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions.
• Translate business needs into functional and non‑functional requirements, maintaining a Requirements Traceability Matrix (RTM).
• Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities.
• Design end‑to‑end CRM solutions aligned with BizApps best practices, Avanade accelerators, and Microsoft standards.

• Author functional design documents and user stories, working closely with technical consultants and architects.
• Collaborate with development teams to ensure functional intent is accurately implemented.
• Configure, prototype, and validate business processes using Dynamics 365 and Power Platform.
• Lead UAT planning and execution, supporting change management and adoption activities.
• Provide guidance and mentorship to junior consultants and offshore teams.
• Contribute to the Avanade BizApps CRM community, reusable assets, and knowledge sharing initiatives.