Overview
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Cloud Solution Architect – Azure Virtual Desktop – Bilingual
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Role Overview
As a Cloud Solution Architect (CSA) in Microsoft Global Delivery, you will provide deep technical expertise in Azure Virtual Desktop (AVD), supporting enterprise customers through design, deployment, troubleshooting, and optimization of modern virtual desktop and application delivery solutions. You will work closely with customers and internal delivery teams to resolve complex end‐user computing (EUC) challenges across cloud and hybrid environments, ensuring secure, scalable, and high‐performance virtual desktop experiences aligned with Microsoft best practices. Note: This position requires fluency in both Italian and English.
Key Responsibilities
Act as a technical authority for Azure Virtual Desktop (AVD) and Windows virtual desktop architectures
Design, deploy, and troubleshoot Azure Virtual Desktop environments, including:
Host pools (pooled and personal)
Windows 10/11 multi‐session
Session host scaling and availability
Diagnose and resolve issues related to:
User connectivity and session performance
FSLogix profile containers
User profile and data management
Application delivery and compatibility
Support identity and access integration using:
Microsoft Entra ID (Azure AD)
Hybrid identity scenarios (on‐prem AD + Entra ID)
Conditional Access and authentication flows
Analyze and remediate issues involving:
AVD networking (VNETs, DNS, routing, latency)
Azure compute and storage used by session hosts
Windows OS internals, including event logs, performance counters, and registry
Integrate AVD with Microsoft Intune / Endpoint Manager for device and policy management
Apply strong security principles to virtual desktop environments, including identity, access control, and endpoint protection
Collaborate with internal teams to deliver high‐quality, repeatable solutions aligned with Global Delivery standards
Contribute to technical documentation, knowledge sharing, and operational excellence initiatives
Required Technical Skills
Strong hands‐on experience with Azure Virtual Desktop
Proven experience designing and supporting:
Host pools, session hosts, and application groups
Windows 10/11 Enterprise (multi‐session)
Deep understanding of:
FSLogix profiles and Office containers
User profile management and performance xrdztoy optimization
Solid knowledge of:
Microsoft Entra ID (Azure AD) and hybrid identity
Authentication and authorization concepts
Azure networking fundamentals (DNS, VNETs, routing, NSGs)
Experience troubleshooting:
Slow logon / logoff scenarios
Session instability and application issues
Strong familiarity with:
Windows OS internals
Performance monitoring, event logs, and registry analysis
Experience with Azure IaaS components used by AVD (VMs, disks, storage accounts)
Preferred Qualifications
Experience working in Enterprise support or delivery environments
Exposure to End‐User Computing (EUC) or Virtual Desktop Infrastructure (VDI) solutions
Familiarity with:
Microsoft Intune / Endpoint Manager
Security features such as Conditional Access and Defender
Strong problem‐solving and root cause analysis skills
Ability to communicate complex technical concepts clearly to technical and non‐technical audiences