Job Overview
As a customer service assistant, you will be responsible for providing professional customer support through various communication channels. Your primary goal is to resolve customer inquiries and issues in a timely and satisfactory manner.
Key Responsibilities:
- Customer Support: Respond to customer inquiries, questions, and concerns via phone, email, chat, and social media. Ensure that customers receive prompt and helpful assistance.
- Inquiries Management: Handle customer inquiries efficiently, documenting them accurately in company systems and assigning tasks to relevant resources for swift resolution.
Requirements and Qualifications:
- Communication Skills: Possess excellent verbal and written communication skills to interact with customers effectively.
- Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve customer issues efficiently.
- Time Management: Manage time effectively to handle multiple customer inquiries and tasks.
Benefits:
- Growth Opportunities: Enjoy opportunities for growth and professional development within the organization.
- Collaborative Environment: Work in a collaborative and dynamic environment with a team of professionals.
Additional Information:
- Discretion and Confidentiality: Maintain discretion and confidentiality when handling sensitive customer information.