Experteer OverviewIn this role you will be the key QA link between customers and internal teams, elevating quality performance and ensuring compliant, reliable products.
La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi.
You’ll work closely with Quality, Plant QC, Regulatory, and Operations to address customer needs and drive improvements.
You’ll lead end-to-end handling of complaints, support audits, and maintain technical documentation, contributing to a culture of continuous quality.
This position anchors the quality strategy within the Bolton Food unit in Italy and offers cross-functional impact at scale.Retribuzione / BenefitsServe as technical point of contact for customers on quality, food safety, and product specificationsManage customer technical requests and coordinate with internal teams to validate informationHandle customer and consumer complaints end-to-end, including root cause analysis and corrective actionsSupport customer audits and technical visitsPrepare and maintain customer technical documentationMonitor quality performance and drive continuous improvement of customer service processesResponsabilitàMaster’s degree in Food Technology or similar5+ years of experienceKnowledge of ISO 9001, GFSI, HACCP; ISO 22005, MSC and Social Accountability a plusAdvanced xjrgpwk in MS365 OfficeProfessional proficiency in Italian and English (Spanish a plus)Strong technical leadership and analytical thinkingAbility to manage projects and prioritiesClear communication and cross-functional collaborationContinuous improvement mindset with focus on innovationRequisiti fondamentaliCanteenRemote working options25% mobilityPermanent contractFull-timeInclusive working environment
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