Ph3bWhat you will do /b /h3 pService strategy and delivery for the Global Marine Navy portfolio—spanning HVAC/R, fire detection suppression, security, life-safety and automation—ensuring consistent, mission-ready, through-life support for naval fleets, cruise lines, offshore, merchant and specialty vessels. Drive standardized service processes, digital enablement, compliance, and customer outcomes across regions, with particular responsibility for service operations and partner networks in APAC and EMEA. /p h3bHow you will do it /b /h3 pb1) Global Service Strategy Governance /b /p ul lipDefine and own the Global Service Operating Model for Marine Navy (policies, standards, KPIs, escalation paths), ensuring consistent approaches across regions, fleets, and vessel classes (naval, cruise, offshore, merchant). /p /li lipMaintain global service playbooks (preventive maintenance, inspections, ITM programs, health checks, deluge testing, obsolescence management) with uniform SOPs and documentation. /p /li lipLead global Service regional leaders to align plans, review KPIs and drive continuous improvement. /p /li lipEnsure strong and seamless collaboration with sales teams to support dynamic ( faster than market) business growth /p /li /ul pb2) Regional Leadership /b /p ul lipDirect global service delivery operations, ensuring readiness, contingency planning, vendor/agency oversight, and cost control. /p /li lipBuild and manage regional partner ecosystems and ensure contractual and compliance frameworks meet legal and regulatory expectations. /p /li /ul pb3) Lifecycle Service Technical Excellence /b /p ul lipOwn through-life support programs for HVAC/R plants, fire detection and suppression, watermist, gaseous systems, sprinklers, access control, PA/VA, surveillance, clean air monitoring and automation—standardized across vessel types. /p /li lipLead obsolescence management and planned upgrades aligned with naval and cruise modernization cycles. /p /li /ul pb4) Digital Connected Service /b /p ul lipScale remote monitoring and diagnostics via Customer Service Hubs and connected assets (e.g., OpenBlue, connected chiller dashboards) to enable predictive maintenance and energy optimization; enforce global data standards and cybersecurity controls. /p /li lipDrive performance analytics to inform fleet optimization, energy efficiency, and sustainability reporting. /p /li /ul pb5) Customer Market Engagement /b /p ul lipAct as executive sponsor for strategic naval, cruise, offshore and merchant accounts; ensure measurable outcomes on safety, availability, and compliance. /p /li lipRepresent Johnson Controls in industry forums and with Flag/Port States, classification societies, and defence stakeholders; maintain preferred supplier status through compliance and performance excellence. /p /li /ul pb6) Commercial, Financial Contract Management /b /p ul lipOwn service PL; lead budgeting, pricing frameworks, multi-year service agreements, and turnaround program financials; ensure disciplined claim management and change control. /p /li /ul pb7) Risk, Safety Compliance /b /p ul lipEnsure alignment with local environmental and safety requirements; enforce standardized procedures and audits across regions. /p /li lipMaintain high safety and compliance standards across all service operations globally /p /li lipLead crisis management protocols for weather, mechanical failures, cyber threats, and security incidents impacting service delivery. /p /li /ul pb8) People Leadership Capability Building /b /p ul lipBuild high-performing regional service teams and partner networks; implement competency frameworks, certifications, and continuous training for marine service engineers and technicians. /p /li lipFoster one-way-of-working and knowledge-sharing across the board to ensure repeatable quality and customer experience. /p /li /ul h3bWhat we look for /b /h3 ul lip10+ years in marine service leadership with hands-on accountability for service delivery in APAC and EMEA; proven track record of regional operations /p /li lipDemonstrated knowledge of marine regulatory frameworks and classification requirements /p /li lipFluency with digital service platforms (remote monitoring, connected assets, analytics) and cybersecurity practices in maritime contexts. /p /li lipCommercial acumen managing multi-region service PLs, contracts, and long-term agreements. /p /li /ul pbCore Competencies /b /p pbGlobal Service Standardization /b — Designs and enforces a single global service methodology (SOPs, KPIs, toolsets, templates) to ensure repeatable outcomes across fleets and geographies. /p pbMarine Technical Mastery /b — Deep understanding of HVAC/R systems, fire detection suppression (CO₂, foam, watermist, gaseous), sprinklers, PA/VA, surveillance, clean air, controls and automation; integrates multi-technology service programs end-to-end. /p pbDigital Data-Driven Service /b — Leverages connected platforms (OpenBlue/connected dashboards) for predictive maintenance, energy optimization, and cyber-safe operations; implements global data standards. /p pbCustomer Stakeholder Management /b — Executive-level engagement with naval forces, cruise lines, offshore operators; manages complex multi-stakeholder environments and preferred supplier relationships through measurable KPIs. /p pbOperational Excellence Resilience /b — Establishes health checks, deluge ITM programs, and pre-dry-dock inspections; leads contingency planning to minimize downtime and cost. /p pbCommercial Contract Discipline /b — Manages budgets, turnaround cost structures, vendor contracts, and change control across APAC/EMEA operations. /p pbSafety Risk Management /b — Integrates safety culture and crisis response (weather, mechanical, cyber) into service plans; maintains mission readiness. /p pbPeople Capability Development /b — Builds regional talent pipelines, certifications, and career paths; drives engagement and one-way-of-working. /p /p #J-18808-Ljbffr