Sales Order Coordinator, Licensing Distribution Operations
As Sales Order Coordinator for the Studio Content Services at Amazon MGM Studios, this individual will be responsible for researching, ordering, tracking and facilitating deliveries across all genres of content for 3rd party distribution to Digital Retailers and broadcasters. Studio Content Services is also engaged in driving and supporting innovation for Amazon for AI-enabled transformation of the media supply chain.
Key job responsibilities
Work with Sales, Marketing and Tech to provide metadata, artwork and promotional materials to clients
Review delivery requests against contractual terms, i.e., licensed titles, license period, and technical requirements
Research asset availability for current and library content and maintain and update internal trackers
Confirm material availability and costs on a title-by-title basis
Anticipate and respond to servicing inquiries for assigned territories
Track license periods and follow-up for delivery requests in anticipation of license start date
Liaise with labs on client onboarding and encoding requirements in conjunction with Onboarding Manager
Determine appropriate source elements for creating client video material (tape and / or files)
Order materials from post-production labs via MSS, create Work Order and SAP POs, as necessary
Coordinate and create necessary language versions, laybacks / conforms, or material fixes through multiple vendors, if necessary
Review delivery requests against technical requirements and specs to ensure accuracy
Advise licensees, contracts group, and sales personnel on the delivery status of materials
Coordinate tracking, repair, and replacement of any rejected materials
Coordinate with labs for review of masters and fixes
Analyze quality control reports and coordinate with technical specialists to determine appropriate solutions
Proactively update and maintain spreadsheet grids and / or databases with status updates, POs, rejections, deliveries, etc.
Alert Finance team to material rebill costs and ensure invoices are processed in a timely manner
Provide back up coverage for other team members during their time off
Implement and enhance internal AI solutions to automate workflow and processes
Basic Qualifications
Experience with MS Office Professional Suite and excellent working knowledge of MS Excel
2+ years of customer service, project management, asset operations or post-delivery preferred
Working knowledge of 4K, HD, and various video and audio file formats
Excellent prioritization and time management skills; strong written and verbal English communication skills
Self‑motivated team player
SAP knowledge preferred
Preferred Qualifications
Experience with episodic and film workflows
BA / BS degree preferred
Experience in post‑production and digital and physical asset research
Experience working with Sales, Marketing, Legal, Digital Retailers and broadcasters
International media asset management experience
SAP experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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