PSelect how often (in days) to receive an alert: /ppAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. /ph3Position Summary /h3pWe are looking for a Customer Service Specialist to join our team based in Pomezia (Rome). This role will provide support to the Customer Service Team Leader to deliver excellence in customer experience for our customers. /ppPlease note: this is a maternity leave replacement contract. /ph3Duties /h3ulliOrder Processing and Order Management /li /ulpTo support the Customer Operations Representatives to ensure all customer and engineer orders are processed delivered to customer requirements and timelines, including but not exclusive to Consumable orders, Parts, Capital and EPP Orders, meeting departmental deadlines. /pulliGeneral Pricing Enquiries and Quotations /li /ulpProvide pricing information to internal and external customers using the systems available. Utilising the sales connection tool and other tools as required to prepare basic quotations. /pulliCustomer Call Processing / Triage /li /ulpTo ensure that all telephone calls and emails are answered in a timely manner, providing support for Healthcare internal and external customers regarding orders, product and pricing enquiries and call triaging to the appropriate people. /pulliCustomer Returns /li /ulpTo allow RMA process for any customer returns on the systems following the correct procedures. /ppProvide primary product information in response to customer requests. This will include the provision of marketing materials and verbal product information across our range of products and services. Passing on any leads to the relevant sales person. /pulliService Support /li /ulpProvide support to other team members, dealing with Service and TS Support Teams /pulliComplaints Handling /li /ulpInitiate the complaints received process from both internal and external customers, dealing with escalated calls from passed on from Customer Operations Representative. Ensure adequate information regarding complaints is communicated to relevant stakeholders. /pulliAdministration Support /li /ulpDistributing amongst the team monthly reports for shared services and any other required reports. /pulliInternal Policy and Procedures /li /ulpTo be aware of the organisation’s Quality Assurance systems, internal Policy and procedures and take responsibility for all their obligations,and ensuring that the Customer Operations Team are adhering within their responsibilities. /pulliInventory Management /li /ulpMaintain contact with local warehouse and manage related problems. Monitor the situation of equipment in stock. /ph3Education Degree /h3ulliHigh School Diploma or GED /li /ulh3Required Experience /h3ulliExperience in a customer service/service support environment is required. /liliThe applicant should be effective in written and verbal communication /liliEasy learner in the use of Corporate Service applications, like Oracle/Siebel and others. /liliHighly computer literate across Microsoft Office applications. /liliSelf-motivated team worker, flexible attitude, able to organise tasks and work to deadlines. /liliFluent in English language, both written and spoken – /liliAbility to identify improvement (product or process) in the interest of the company (internal and external Customer) /liliKnowledge of the local Healthcare and knowledge of ERP /li /ulh3Additional Information /h3pWe are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, sex, sexual orientation, gender identity, genetic information, and any other category protected by state or local law. /ppSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. /ppSTERIS strives to be an Equal Opportunity Employer. /ppJob Category: Customer Operations/Customer Support /ppbrstrongJob Segment: /strongInfection Control, Oracle, Database, ERP, Healthcare, Customer Service, Technology /p #J-18808-Ljbffr