About the Company: Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.
About the Role: As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT/RUN maintenance Technician ensures the proper functioning of the data center infrastructure by securing equipment installation and maintenance, which guarantees the equipment’s continuity of service. The role requires to work on-call on a team’ rotation basis.
Responsibilities:
Contribute to datacenter systems architecture and ensure 1st level of support
Optimize the racks for new servers
Connect power and network cables within server and network racks
Wire the incoming cables and network within the racks respecting wiring scheme
Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
Assemble and install computer hardware (assemble / install / upgrade/ update servers)
Adhere to health and safety rules and regulatory requirements
Escalate incident tickets to Level 2 support where appropriate
Complete interventions on the equipment in response to monitoring alerts or customer tickets
Upgrade the servers (change obsolete components)
Undertake curative maintenance on delivered servers
Troubleshoot technical issues using various tools: network, servers
Perform regular established maintenance procedures
Understand and maintain cabling systems
Replace failed networking devices within racks
Implement actions to resolve problems related to the server environment
Ensure servers are functioning properly via analysis and monitoring
For all these actions, use the right tools and keep asset’s databases up to date: stock, assets, status, actions, etc…
Manage and resolve system failures quickly
Assist team members with other relevant maintenance tasks within the Datacenter
Coordinate activity with all 24/7 teams and help improve customer relations
Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
Help maintain good customer relations and customer satisfaction on a daily basis
Ensure information is shared between maintenance agents and provide reports to the Team Leader
Respect the schedule and targets set by the Team Leader
Qualifications:
High school diploma or equivalent qualification in electronics / IT / Maintenance
A minimum of 2 years’ experience in a similar role
Experience of building and maintaining computers
Required Skills:
A keen interest in IT and computer hardware products/components
Advanced understanding of general maintenance procedures and techniques
Physically capable and available to work weekends, public holidays, and evenings
Effective problem-solving abilities
A team player with excellent communication skills
Organized, autonomous and adaptable
Basic knowledge of computer networking
Well-organized person and have the ability to prioritize tasks
Customer centric oriented
Autonomous
Attention to detail and a solution orientated approach
Positive, energetic and proactive mindset
Preferred Skills: Not specified
Pay range and compensation package: Not specified
Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.