Ph3Overview /h3pLooking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place. /ph3Who we are /h3pWe are a respected and valued diverse global community in terms of professionalism, multiculturalism, and skills, of more than 20,000 people representing 70 different countries and cultures. /ppWe are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members. /ppFor our members to become the talented professionals our Guests are looking for, key to our People Strategy, we believe in empowering our employees with outstanding training and developmental support to fuel their growth both personally and professionally. /ph3Position /h3pQuality Assurance Director - Onboard Travelling Position /ph3Aim of the position /h3pAccording to Company policies and procedures, the QA travelling Director is responsible for supervising the planning and implementation of palimpsest activities (including the scheduling of FB and retail outlets), the design and execution of the Onboard communication marketing plan and the utilization and set up of public areas on the ships (according to standards and guidelines). As a company values Ambassador, s / he provides an inspirational example of leadership in line with Culture Essentials and W.I.D.E.R. Values. /ph3Main Responsibilities /h3ulliVerifies the execution of the cruise’s activity palimpsest, interacting with the Hotel Director / General Manager and the heads of departments in charge of scheduling the daily events and time schedules, ensuring that the onboard team has created a seamless and engaging journey for the guests, checking that conflicts are limited and the synergies among the different onboard activities are optimized. /liliVerifies the cruise’s communication and marketing plan to ensure it generates value and provides the guests with information in an effective and meaningful way according to central marketing’s guidelines. /liliEnsures that all the ship’s public spaces are utilized according to standards, manuals and guidelines both in terms of purpose of utilization and the setup of furnishings and lighting. /liliResponsibilities include, but are not limited to /liliCommunicating with shoreside Experience Design and Communication, NB and Refit, Onboard Marketing and Digital marketing teams to guarantee consistency with the Company’s standards and when necessary to intervene for issue resolution. /liliKeeping the Hotel General Manager / HD informed about evidence noted and discussing with him / her and the team the reasons for noted issues. /liliBridging shoreside and shipside strategy ensuring the correct implementation, and proactively communicating to shoreside partners results and suggestions for improvement. /liliSupporting the onboard team performance under his / her direction. /liliFacilitating a work environment that supports a successful safety culture. Responsible for ensuring that the team implements and maintains an effective HESS management system. Enforcing and promoting Safety procedures in the team / Department under responsibility. /li /ulh3Job Requirements /h3ulliDegree in Hospitality and at least 10 / 15 years’ Experience in Hotellerie, Hospitality or Retail in managerial positions. Prepared on marketing topics. /liliComputer literate /liliExpert in: /liliulliHotel Operation Governance Control /liliEffective Communication /liliGuest flow management /liliPeople Management /liliRevenue Management /lilibHealth Safety /b /li /ul /liliItalian Knowledge level C1 /liliEnglish Knowledge level C1 /lili1 other European language knowledge (among French, German, Spanish, Portuguese) level B2 /liliAvailability to travel ship to ship on a daily basis /li /ulh3Why join us /h3pWe are excited to have you on the team! As a member of the Costa Crociere Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time : Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts. /p /p #J-18808-Ljbffr