The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand,fashionand luxury products.As an expert in client engagement and service, the client advisordemonstratesa high levelof knowledge in styling and selling.RESPONSIBILITIESMeet and exceed individual and store sales and other commercial KPIsThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interactionProvide a luxury service anddemonstrateknowledge andexpertisein product,fashionand stylingFollow the Client journey to elevate the Client experience in the store: Ensure a greatinitialimpression; discover your client, be a product and styling expert and close the sale tomaintainthe relationship with the client.Be efficient in following-up and delivering after-sales services to our clientsContribute to the daily operations of the store, bymaintaininghigh luxury standards in both front and back of house, includingappropriate levelof product and replenishment, support with inventory management, markdowns and stockroom maintenance whenrequiredFollow company policies, guidelines, and procedures.
Use visual techniques tomaintainvisual standards according to Burberry guidelinesFosterteam workand a positive work climateCLIENT ENGAGEMENTBuild meaningful relationships with ClientsWork by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.Capture new luxury clients to grow the individual and store client book with a commercialobjectivemindsetDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring theappropriate followup on sales or clients requestsPERSONAL PROFILEA proventrack recordin delivering sales and exceeding targetsPreviousexperience inClientellingA strong interest in fashion,artand cultureStrong product knowledge and good understanding of store retail operationsUnderstanding of competitor productsExperience in working as part of a teamFluent in local language; Englishproficiencyis desirableOther language knowledge is desirableDemonstrates Confidence, Curiosity, Conviction, and CareEnjoys being part of a teamEnergetic,Pro-activeand self-motivatedDetail-oriented and creative with a passion for sellingAssertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levelsResults driven and commercial mindsetFlexible,collaborativeand adaptable approach to workFOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purelyon the basis ofskills and experience.
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