We are looking for an outstanding Customer Service Representative fluent in English and French or Spanish to join our Wholesale Customer Operations team in our Pederobba office.
About VF
VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans, The North Face, Timberland, Dickies, Eastpak, Napapijri. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates acrossallbrands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
Let’s Talk about the Role
You will be the first point of contact for our Distributors and Travel Retail for all EMEA VF brands. As an Account Coordinator for our DTS customers, you will ensure that orders can be converted successfully, customer queries are resolved within SLA, and you will own customer complaints from initial contact through to resolution. You will deliver an effective and professional service with the aim of creating an excellent customer experience.
How You Will Make a Difference
* Identifying and resolving any issues which could impact order conversion, in-line with VF’s objectives.
* Following the end-to-end order to shipment process, liaising with our Fulfilment Centres when required, to ensure timely shipping.
* Coordinating Exportrequirementsforshipments,givingclear instructionsto the Fulfillment Centres.
* Overseeing the Direct Shipment process, working with VF Asia Logistics teams and Customers to maximize shipments.
* Manage all customer cases with VF’ CRM
* Handling all customers contact professionally, investigating thoroughly and promptly with the goal of creating an excellent customer experience.
* Processing requestedorderbook amendmentssuchascancellationsandrepricing, ensuring all appropriate approvals are in place.
Skills for Success
With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role
* Outstanding verbal andwrittencommunicationwith the required languages
* Previous experience in a customer service role
* Understandingoflogisticsand logisticactivity
* Experienceoforder management. Working knowledge of Salesforce and SAP would be a plus.
* Excelskillswiththeabilityto interpretvastamountsofdata andproducereports
* Stronganalyticalskillswitha flair for problem-solving
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you!
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