Sharp Brains Solutions is seeking a Helpdesk Support Technician Level 1 based in Massa, Italy, for on-demand dispatch tasks. The role includes providing technical support for desktop and laptop systems, handling IMAC activities, and managing device lifecycles. Candidates must demonstrate skills in troubleshooting, familiarity with tools like SCCM and ServiceNow, and provide VIP support during escalations. Proficiency in both English and Italian is essential for communication and support.#J-18808-Ljbffr