Role SummaryPlanner will support the organization in organizing assistance calls, coordinating the field activities.
Key Responsibilities
Opening Assistance Calls: System call recording (or taking charge if the call is already open) Planning and management of the intervention (technical employees or third parties, with order issuance).
Order management: Taking charge of the management of the order at the time the delivery of the material to the customer or to the warehouse has been scheduled; Management of the administrative documentation necessary for the completion of the intervention.
Planning and management of the intervention (technical employees or third parties, with order issuance) Possible management of the rental of the necessary lifting equipment and imputation of the purchase order.
Maintenance management: Annually (or for new customers), renewal of the documentation necessary for the management of maintenance activities deriving from the contracts; Planning and management of the intervention (technical employees or third parties, with order issuance).
Administrative management: Reception and sorting of reports received from internal and external technicians; Final accounting of the activities from the intervention closing report by internal and external technicians.
Information passage for Service billing; Documents archive.
Verification of the correct issuance of invoices for the activities carried out during the month.
Forecast of the week / month for the activities carried out.
Requirements
Education: relevant high‐school or university degree in Engineering and/or Business Administration.
Languages: English good level, native in local language.
Computer skills: MS Office and CRM skills.
Other: Driving license.
Experience: extended and comprehensive experience of success from international business b‐2‐b environment on similar roles.
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