Bonfanti Design Hotel is a stylish 4-star superior hotel located in the heart of South Tyrol's Puster Valley.
Blending modern design with Alpine charm, the hotel offers high-end hospitality, a gourmet restaurant, and an exceptional wellness area with pools, saunas, and a natural swimming pond.
We are dedicated to providing unforgettable experiences for our guests in a refined yet welcoming atmosphere.
Responsibilities:
Facilitates check-ins and check-outs of guests
Liaise with different teams concerning operations
Provide premium guest service experiences for clients throughout their stay
Liaise with the housekeeping team to provide an overall comfortable guest experience
Cash handling and credit processing as required
Resolve guest complaints or otherwise follow up with the manager.
Reach out to guests to communicate room is ready
Be familiar with hotel services and promotions and promote them.
Attend to guests' queries, needs and other special requests
Follow department policies, procedures and service standards, including all safety policies.
Qualifications:
Fluency in Italian with good English and/or German (MUST).
Excellent written and verbal communication, interpersonal skills.
Highly organised, results-oriented with the ability to be flexible and work well under pressure.
A degree or Diploma in Hospitality Management is a plus.
Computer knowledge in a Windows environment (Word, Excel, Outlook).
Background in hospitality is an asset.
Must be a team player and be able to multi-task.
Contratto di lavoro: Tempo completo
Retribuzione: €15.148,79 - €30.668,24 all'anno
Domande di preselezione:
Conosce i software PMS?
In particolare Asa?
Esperienza:
receptionist: 1 anno (Preferenziale)
Lingua:
Inglese (Obbligatorio)
Tedesco (Preferenziale)
📌 Hotel Receptionist
🏢 Bonfanti Design Hotel
📍 Chienes