Job Description
Reporting to the People & Culture Manager, the People & Culture Specialist will focus on HR administration and assist in other HR topics such as talent acquisition, onboarding/offboarding, and talent management. The role is central in managing end-to-end HR operations, while maintaining our luxury standards and guest service excellence.
HR Administration & Support
* Manage and maintain all HR records and personnel files (digital and physical).
* Administer the full employee lifecycle documentation, from offer letters and onboarding paperwork to contract amendments and offboarding records.
* Support the onboarding process by preparing new hire packets, coordinating first‑day logistics, and ensuring all initial paperwork is complete.
* Conduct HR briefing to new employees to make them aware of our P&C programs (ALL Heartists, EoE, etc.) and internal procedures.
* Assist with compliance checks, ensuring all administrative practices adhere to Italian labor laws and internal guidelines.
* Manage staff extra/on‑call requests.
Leave & Absence Management
* Monitor and maintain accurate records of employee holidays, sick leave, permits, and other absences.
* Ensure employees plan and utilize their annual holiday and permit entitlements within the year.
* Proactively follow up with staff and managers to track leave balances and avoid unused accruals.
* Liaise with the HR Admin team to ensure accurate leave tracking.
Talent Acquisition & Talent Management
* Participate and coordinate the full life‑cycle recruitment process for hotel positions, using and mastering the Application Tracking System (SmartRecruiters), and ensuring GDPR compliance.
* Organize training sessions in collaboration with the L&D teams, external providers, and the Arsenale HSE team; provide administrative support for performance management cycles.
* Foster employee retention, wellbeing initiatives, and internal communications about these initiatives.
Qualifications
* Master’s degree in Human Resources or related field.
* At least two years in an HR role within luxury hospitality.
* Good knowledge of HR administration.
* Excellent interpersonal and communication skills.
* Fluent in Italian and English.
* Proficiency with HR systems and tools and MS Office.
Benefits
* A competitive package.
* Staff cantine.
* ALL Heartist® Program – employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
* Learning & Development – opportunity to develop your talent and grow within your property and across the world.
* Our commitment to diversity & inclusion – we are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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