Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
From the
Sunset Hotels & Resorts
division, we are looking for a passionate and detail-oriented
Executive Housekeeper
for
METT Milan Torre Velasca
, our new
Residences & Suites
project located in the iconic
Torre Velasca
, in the heart of Milan.
This role will coordinate and oversee the cleaning and maintenance of all suites, residences, and public areas.
The Executive Housekeeper will supervise and guide the housekeeping team, ensuring that all services are delivered in line with METT's luxury standards, creating an environment of comfort, elegance, and consistency for our guests.
Main responsibilities
Lead and manage the entire Housekeeping department, ensuring impeccable standards in suites, residences, public areas, and laundry operations
Develop and implement rigorous cleaning and maintenance procedures to uphold and elevate the quality standards in line with METT
Conduct daily inspections across all areas of the property to ensure consistency and excellence in presentation and higiene
Oversee the department's budget, including forecasting, staffing costs, operating supplies, and inventory control
Recruit, train, and develop a high-performing housekeeping team
Ensure a personalized and elevated housekeeping service tailored to the needs of short-stay, long-stay and VIP guests
Maintain effective and proactive communication with Front Office, Maintenance, and other departments to guarantee a seamless and comfortable stay for every Guest
Supervise linen management and laundry to ensure quality, efficiency, and cost control
Monitor and manage departmental KPIs and take corrective actions when needed
Ensure compliance with all health, safety, and hygiene regulations and company policies
Qualifications
Proven experience as an Executive Housekeeper, Assistant Executive Housekeeper or Housekeeping Manager in 5* luxury/lifestyle hotels
Experience in luxury Suites & Residences operations will be considered an asset.
Fluency in Italian and English is required
Demonstrated ability to lead and manage large teams
Strong experience in budget management, cost control, and departmental planning
Excellent organizational skills and a strong passion for detail
Outstanding leadership, communication, and problem-solving abilities
Solid knowledge of PMS systems, housekeeping procedures, and inventory control
Commitment to upholding health, safety, and hygiene standards at all times
Benefits
Competitive Salary.
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