About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Key Responsibilities:
* Deliver professional technical training to clients, covering topics such as energy storage systems, inverter operation, and maintenance.
* Address client technical inquiries and resolve issues related to installation and operation in a timely manner.
* Support new product trials, track performance feedback, and ensure stable operation at client sites.
* Collaborate with the sales team to provide technical support during promotional activities (e.g., exhibitions, technical seminars, roadshows).
* Collect client feedback to assist R&D teams in optimizing product performance and provide suggestions for new product development.
* Work closely with local sales, after-sales, and other departments to ensure prompt resolution of client issues.
* Maintain and update technical support case studies and documentation to improve client support efficiency.
Skills, Qualifications, and Experience Required:1. Industry Experience: Residential energy storage systems and small-scale commercial & industrial (C&I) energy storage, with familiarity in inverters, batteries, and integrated systems.
* Work Experience: 3-10 years of relevant experience in technical support or engineering.
* Education: Degree in solar energy storage, electrical engineering, or related fields preferred.
* Location: Based in Stuttgart, Germany, or Milan, Italy.
* Technical Expertise: In-depth knowledge of mainstream residential hybrid inverters, PCS, batteries, and all-in-one systems. Ability to independently conduct technical analysis and troubleshooting.
* Regulatory Knowledge: Familiarity with European (particularly Germany or Italy) energy storage and photovoltaic regulations, or the ability to quickly learn local and EU standards.
* Communication & Training Skills: Fluent verbal and written English communication skills; proficiency in German or Italian is a plus. Capable of delivering technical training and resolving complex technical queries for clients.
* Travel Requirements: Willingness to travel domestically and internationally as required for new product trials and on-site client support.
We Offer:
* Competitive remuneration based on performance and experience.
* Opportunities for department and company-wide team building events.
* A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
Location:Italy
Type of Employment: Full-time