Job Description
In the role of Support Engineer, reporting to IT Service Manager - Italy, you will focus on IT support and user support. This includes the operation of our IT systems at production and other locations. As part of your work, you will support other IT teams in the area of fault diagnosis, installations, maintenance and thus strengthen our on-site IT team.
Description
Position: IT Support Engineer
Location: Sappi - Information Technology, Carmignano Mill
You Will Be Responsible To
Be the first contact for users regarding all IT inquiries
Create incidents and handle incidents and requests for applications, hardware, network, and all IT services
Process IT changes - plan changes and implement them on time
Create documentation
Identifying and applying sustainable solutions
Support of other IT teams within Sappi
Regular monthly on-call service
Your Profile
Passion, interest and talent for this field of information technology
Successfully completed IT technical education (University Degree or other high school level education with a focus on IT or corresponding practice/experience)
Practical and basic knowledge in some of the following technical areas: end devices (PCs, notebooks, printers...), network (switches, access points, cabling...)
Basic knowledge in the field of Windows and network technologies
Very good knowledge of Italian and English
Flexibility, discretion and a sense of confidentiality
Self-motivating, proactive personality, creativity, high willingness to learn new things
Very good analysis and problem-solving skills (troubleshooting)
Independent and communicative working style within the support team
Willingness to travel on a case-by-case basis
#J-18808-Ljbffr