As Global Store Operations Manager you will support the department leader in driving the implementation of the new store support model. You will be responsible for implementing the store support framework in designated countries enhancing the existing service model. Your focus will be on root cause analysis and process reengineering to drive operational excellence and efficiency.
Key responsibilities :
* Service Model Implementation : Adapt and implement a service model that meets local needs customizing global strategies to suit the specific realities of different markets.
* Collaboration with Local Teams : Work closely with local teams to introduce and standardize best practices in ticket management improving support efficiency and effectiveness.
* Support Ecosystem Analysis : Conduct an indepth analysis of the support ecosystem to identify the best ways to structure interventions acting as an enabler for the entire organization.
* Technological Innovation : Explore and implement new technologies (such as Artificial Intelligence automation of issue reporting and text mining) to identify and combine similar issues across different markets reducing the recurrence of frequent problems and improving overall efficiency.
Skills and experiences :
* Have 4 / 6 years of experience on support service topics within retail industry
* Hold a masters degree in economics Marketing Statistics Engineering or similar
* Possess advanced expertise in Excel and PowerPoint
* Possess strong analytical acumen
* Have experience working with international markets
* Possess critical thinking a clear and open communication relational and team building skills
* Are willing to drive successful outputs
* ServiceNow & Power BI knowledge preferred
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences we can achieve more and that diversity adds to our culture.
We encourage applications from all genders corners of the world and individual backgrounds.
Amplifon is working on boosting a Winning Culture that will lead our employees towards the future starting from the improvement of our Winning Workplace. Aligned to this goal we offer a hybrid working policy allowing employees to work 9 days / month remotely .
For this position candidates registered in the lists of the Protected Categories in accordance with Law 68 / 99 are considered.
Required Experience :
Exec
Key Skills
Bidding,Integration,Christmas Temporary,ABB,Elevator Maintenance,Application Engineering
Employment Type : Full-Time
Department / Functional Area : Sales
Experience : years
Vacancy : 1
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