Ph3Site Lead, AMZL (Last Mile) - IXGK - Hubli /h3pKey job responsibilities /pulliManaging an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis /liliManaging day-to-day relationships with multiple Delivery Service Providers (DSPs) /liliDriving operational goals and metrics for your Delivery Station. Communicating the vision to your team /liliPresenting operational metrics regularly to the senior leadership team /liliProblem-solves for closing gaps between performance and goals /liliHires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement /liliWorks with key business partners such as Transport Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering /li /ulpA day in the life /pulliThe Ops Manager leads an operation for 6k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. /liliLeads a team of 7 managers and +100 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. /liliFosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. /liliAssembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery. /li /ulpAbout the team /pulliResponsible for goals in an area where the strategy may not yet be defined. /liliEstablishes workflows, SLAs, and operational excellence mechanisms at the site. /liliSets the standard for effective Delivery Station management and is well versed in industry practices and technologies. /liliHas a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. /liliBrings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). /liliBroad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations. /li /ulh3Basic Qualifications /h3ulliBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience /liliWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays /liliFluent Tamil and English /lili5+ years of employee and performance management experience /lili5+ years of operational experience /li /ulh3Preferred Qualifications /h3ulli1+ years of performance metrics, process improvement or lean techniques experience /lili6+ years People Manager Experience /lili6+ years of performance metrics, process improvement or lean techniques experience /liliMaster Degree /liliLean/Six Sigma Certification /li /ulpOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr