Bloom Energy is seeking a Field Service Technician to join our team in one of today’s most exciting technologies. This role will report to the Field Service Manager and is based in Turin Metropolitan area or western Milan Suburbs, Italy. Access to Turin or Milan airport is required.
Role description: We are looking for a Field Service Technician to contribute to our fuel cell technology initiatives, delivering on-site service and support to customers.
Role and Responsibilities:
* Provide fuel cell service during field visit dispatches
* Operate a service vehicle safely
* Create daily workflows for oneself from a list of scheduled tasks (regularly assigned to work autonomously)
* Manage on-site preventative maintenance, repair, test, and diagnostic tasks
* Follow company procedures and protocols
* Diagnose errors or technical problems and determine/implement proper solutions
* Cooperate with a technical team and share information across the organization
* Comprehend and follow customer access requirements
* Maintain service vehicle and spare part inventory
* Maintain/build positive relationships with customers
* Produce timely and detailed service reports as required
* Other responsibilities as assigned
* Required to reside within the Service District
* Training: Two initial training sessions of up to four weeks each in San Jose, CA
* Feeling comfortable working on a platform at heights up to 5 meters
Education and Experience:
The following MINIMUM levels of experience and/or education are required:
* High school diploma & 6 years’ experience in electrical, process controls, or electro-mechanical fields;
- Or –
* Technical diploma, Journeymen Certification, Electrician Certification in a technical field and relevant industry experience of 4 years (electrician, electronics technician, field service, technician, test engineer, etc.)
- Or –
* 5 years or more relevant experience in commercial electrical, combined with electrical-related military experience (eg. Navy Nuclear Electronics/Electrical Technician, or other technical position, military certified electrician or technician, Gas Turbine Electrician)
Skills and Experience:
* Strong electrical troubleshooting/diagnostic skills required
* Familiar with safety standards, especially those related to electrical work
* Prior experience as an electrical technician working with: three-phase systems, uninterruptible power supplies, electrical generation and distribution systems, power electronics, automatic transfer switches, and microprocessor based control platforms
* Experience with various electrical/electronic test and measurement equipment
* Able to read and interpret electrical single line diagrams and blueprints
* Experience with performing equipment maintenance in accordance with ANSI/NETA standards for Electrical Power
* Mechanical system aptitude, to include troubleshooting/repair skills
* Highly motivated and able to work autonomously
* Demonstrates sound judgment in the resolution of complex problems
* Team player who exhibits a high level of integrity and professionalism
* Communicates written and verbal English effectively
* Able to execute against written and verbal procedures and sequenced work instructions
* Able to regularly handle equipment up to 25 kgs
* Able to reach, squat, bend, and twist during the work day
* Able to use a ladder or stepstool regularly
* Able to facilitate 24X7 on-call duty
* Able to facilitate shift work as needed
* Able to regularly work alternative schedules (one week/month of Wednesday-Sunday, for example)
* Able to regularly support overtime to achieve quarterly goals
* Able to regularly travel (drive) throughout a large Service District
* Able to travel occasionally to other US and international destinations
* Able to maintain a driving record in good standing
Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.
Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering, Customer Service, and Manufacturing
Industries
* Electric Power Generation, Services for Renewable Energy, and Fuel Cell Manufacturing
Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
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