Select how often (in days) to receive an alert : Create Alert End of 2024, Novo Nordisk acquired the manufacturing site Catalent Anagni S.r.l. with the ambition to expand our capacity to meet the needs of millions of patients. You will be part of a global team that will develop the pharma facilities of the future and work with advanced technology to rethink our fill & finish facilities. Are you passionate about technology and eager to make an impact in a dynamic global manufacturing environment? At Novo Nordisk, we are on the lookout for a talented IT Service Technician who thrives in complex settings. As part of our innovative team, you'll have the opportunity to enhance IT systems, support cutting-edge technologies, and collaborate with international teams. If you're ready to take your career to the next level while contributing to the success of our manufacturing processes, we invite you to apply! The Position In the position of IT Service Technician you will provide technical support and maintain IT systems across our organization. Furthermore, you will : Install and configure computer hardware, telecommunication components, and peripheral devices, ensuring proper testing and delivery to users. Manage end-to-end ticketing for IT incidents / requests, maintaining documentation and compliance with SLAs. Perform systems diagnostics, troubleshoot hardware / software issues, and collaborate with vendors and maintenance teams for resolution. Support new hires with IT tools and onboarding, conduct repairs and upgrades for PCs, and manage video conferencing equipment. Oversee daily data backups, equipment maintenance in server rooms, and assist in implementing security updates and policies as needed. Qualifications To be successful for this position, you have a bachelor degree in or IT technical diploma and previous experience in an IT Service Technician role within a global manufacturing environment, preferably in the chemical or pharmaceutical sector. In addition, you have : Consolidated knowledge and managerial autonomy in Information Technology within multinational, complex corporate structures. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a strong understanding of VLAN infrastructure and enterprise network security technologies, including firewalls. Familiarity with the latest technology trends and advanced IT systems relevant to the industry. Fluent in both spoken and written English. Knowledge of SAP is a plus. About the Department The IT Anagni department is responsible for supporting IT systems and IT network and infrastructure. Located at our Anagni Site, the department focuses on both business end user PCs and Manufacturing systems assuring that these operate as per their design, ensuring compliance with regulatory requirements and contributing to process improvement initiatives. Join us and be part of a collaborative team dedicated to excellence in manufacturing operations. You will join a team of 10 fantastic professionals in various roles reporting directly into the IT site manager. The team has SMEs for Network, IT infrastructure, IT / OT systems, Automation systems, ERP, Quality systems, Logistic, Compliance, and Data Integrity. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop; we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care. J-18808-Ljbffr J-18808-Ljbffr