Shop Logistic Support Specialist
Procurement & Supply ChainMilano, Lombardia, Italy
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 16,000 professionals every day in a network of 4,500 points of sale, 3,800 service centers and 1,900 affiliates, give back the joy of hearing, feeling and living to thousands of people across the world. In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that its only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
Amplifon Headquarter is looking for a talented resource to join the Global Supply Chain Team and to be part of the Global Shop Logistic Support team. The candidate will work in a very fast paced environment and constantly evolving context. As part of this, he/she will contribute to build a new and high performing logistic support service with the objective to increase the customers satisfaction and facilitate the operations of our shops all over the world.
Reporting to the Global Shop Logistic Manager, the Shop Logistic Support Specialist will:
1. Guide the Local Shop Logistic Support team in the daily activities and support them in the exceptions management and in the supplier issues resolution
2. Perform analysis on performances and process monitoring activities for a cluster of countries
3. Manage service support for the assigned countries
4. Manage supplier performances and collaborate with them to assure flowless communication and prompt problem solving
5. Team up with account payable team, supply chain and IT team to assure Procure to Pay processes are efficient as well as accurate (claims, return management, etc.)
6. Contribute to improve the Purchasing processes and support performance excellence journey
7. Recommend improvement actions based on the continuous analysis of KPIs, both internally and with suppliers
8. Contribute to Roll-out Amplifon Supply Chain transformation in the different Country Organization
What you'll need:
9. Bachelor's degree in supply chain management, operations, logistics or engineering
10. 3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support
11. Continuous improvement oriented
12. Very good knowledge of MS Office in particular Excel
13. Customer oriented approach, able to problem solve and support resolution
14. Ability to work well through cross-functional activities and responsibilities and to drive them
15. Very good team player
16. Excellent communication and analytical skills
17. Fluent in English and in Italian, other languages (i.e. French, Spanish) are appreciated
18. Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, et.)