Description
Are you our next IT Helpdesk Administrator? Do you want to take your first step into an IT career with plenty of opportunities to learn and grow? If you're tech‐savvy, solution‐driven, and eager to build your skills in a dynamic environment, this could be the role for you!
Required Language
Romanian, German, English
Employment Type
Full time
Contract Type
Permanent
Your Profile
English level min B2, German level C1
Previous experience (6 months or more) in desktop administration, IT support, or a comparable role is an advantage
Ability to manage multiple tasks simultaneously and deliver under short deadlines
Ability to work with minimal supervision, make independent decisions and solve complex problems
Good understanding of IT support processes, desktop systems, and workplace technology operations
Ability to work in a dynamic, fast‐paced environment
Demonstrated ability to develop professional relationships and interact with colleagues of all levels
Solution driven mindset
Conditions For Internal Candidates
Tenure of at least 6 months in the current role within the company
No written warnings in the past 6 months or ongoing disciplinary process
Your Future Role
Supports hardware and software platforms
Provides user management support
Analyses and resolves hardware and software related problems
Maintains workstation patching and ensures the required patching level
Keeps close contact with Service Desk Center
Manages the desk, sets up and patches PCs and phones
Provides people with PCs set up according to company requirements and in the most efficient way
Follows standards and procedures regarding use and maintenance of PCs including software and peripheral equipment
Creates standard installations for specific groups of users according to agreements between IT and Operations
Participates in the implementation of new (standard or developed) software, ensuring no conflicts with other installed software and adjusting master installations
Tracks all software licenses used in the call center and ensures all computers use legal copies of software
Verifies that no software is installed without proper licenses on PCs
Identifies and tags all IT related assets and keeps accurate records of existing assets at the call center
Administers software licenses in use and keeps accurate records
Discover What Awaits You
Daily meal tickets worth 30 RON to keep you fueled
Comprehensive private medical insurance to take care of you (can be also extended to your family)
Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
Great discounts at partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
Access to the 7card by Gympass for your fitness and well-being
Special banking offers to support your finances
Referral bonus, depending on the campaign of the job opening
A well‐defined career path with many opportunities to grow and explore
A warm, multicultural environment where your unique voice is valued and celebrated
Access to a wide range of training and development opportunities
Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many others
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