UpSurgeOnis a MedTech company founded by surgeons with the mission of making surgical excellence accessible worldwide.
We design and manufacture high-fidelity physical surgical simulators and develop digital solutions used by surgeons, hospitals, universities and MedTech companies to train technical skills, improve patient safety and reduce healthcare costs.
Our work sits at the intersection of medicine, engineering, manufacturing and quality. We operate with in-house production, a strong focus on reliability and traceability, and a growing international footprint.
Posizione:
The Role
We’re looking for a Social Media Manager & Customer Success Specialist who thrives at the crossroads of storytelling and human connection.
You’ll be the voice of Upsurgeon online and the first point of trust for our users — two roles that, in our world, are deeply linked.
This is a smart working position: results-oriented, fully flexible on where and when you work, with a team that communicates asynchronously and meets with intention.
What You’ll Do
Social Media
* Manage and grow Upsurgeon’s presence across LinkedIn, Instagram, and other relevant platforms
* Create and schedule content — posts, carousels, short videos, stories — that speaks to healthcare professionals with credibility and personality
* Build and execute a monthly editorial calendar aligned with product launches, campaigns, and community moments
* Monitor trends in the healthcare/medtech space and turn them into timely, relevant content
* Track performance metrics and continuously optimize for reach, engagement, and conversion
* Collaborate with the team to ensure accuracy and brand communication consistency
Customer Success
* Be the primary point of contact for Upsurgeon’s clients
* Guide new customers through the platform with clarity and patience
* Identify friction points in the user journey and advocate internally for improvements
* Collect and systematize user feedback to inform product and content decisions
Requisiti:
What We’re Looking For
* 2+ years of experience in social media management, content creation, or customer success (ideally both)
* Excellent written communication in Italian and/or English — clear, warm, and professional
* Comfort working with a professional or regulated audience (healthcare experience is a plus, not a must)
* Self-directed: you manage your own time, hit your commitments, and don’t need hand-holding
* Data-literate: you can read a dashboard, spot a trend, and act on it
* Empathetic by nature — you genuinely enjoy helping people and it shows
Altre informazioni:
Nice to Have
* Experience with tools like HubSpot, Canva, or similar
* Basic video editing skills
* Background in or passion for the healthcare
* Familiarity with community building or B2B customer success