Established Search is excited to be partnered with an innovative organisation in the surgical ophthalmology space, dedicated to bringing improved vision and quality of life to those with untreatable retinal disorders.
Patient Journey Manager - Ophthalmology
Job Details
* Location: Lecce, Italy
* Job Category: Other
* EU work permit required: Yes
* Job Reference: 4582202627013476352337152
* Job Views: 2
Job Description
The Patient Journey Manager will serve as a key link between clinical partners, rehabilitation teams, and patients, ensuring seamless coordination across the entire treatment pathway. From initial patient selection through surgery and post-operative rehabilitation, you will guide all stakeholders to achieve optimal outcomes.
Responsibilities
1. Build strong relationships with implanting centres and rehabilitation teams.
2. Provide hands-on training to clinical personnel, including visual rehab and low vision professionals.
3. Support and oversee the complete patient journey, including selection, surgery follow-up, and long-term rehab.
4. Collaborate with commercial and medical teams to activate new treatment centres.
5. Engage with patient groups, doctors, and referral networks to raise awareness and improve access to care.
6. Facilitate communication between surgical and rehab teams to ensure continuity and quality of care.
7. Identify and coordinate patient testimonials for awareness campaigns.
8. Act as a primary contact for patient support challenges and incident reporting.
Qualifications
1. Degree or qualification in Orthoptics, Optics, or a related low vision field.
2. 3–5 years' experience in medical devices and/or pharmaceuticals, preferably within ophthalmology.
3. 3–5 years' experience in low vision rehabilitation.
Desired Skills & Attributes
1. Passionate about patient care and enhancing quality of life.
2. Strong communication and presentation skills, with a patient- and customer-centric approach.
3. Effective project management skills, experienced with multidisciplinary teams.
4. Adaptable, proactive, and able to work under pressure.
5. Fluent in the local language and proficient in English.
6. Proficient with MS Office; tech-savvy mindset preferred.