## Technical Service Specialist Applylocations: Italy - Rome: Italy - Campania - Naples: Italy - Marche - Ancona: Italy - Marche - Pesaro: Italy - Sicily - Palermotime type: Full timeposted on: Posted Todayjob requisition id: 31150847## **JOB DESCRIPTION:**At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a **Technical Service Specialist** to join our Technical Service team and support our customers with high-quality, reliable technical service.### **Primary Objective**The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.### **Key Responsibilities*** Provide **first-line technical service** to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)* Schedule and perform **planned maintenance (PM)** activities* Execute **hardware and software upgrades** (Technical Service Bulletins – TSBs)* Support **instrument installations and deinstallations*** Contribute to achieving **customer satisfaction (NPS)**, service KPIs, and the district's economic growth and profitability### **Education*** Bachelor's degree or equivalent experience required* Bachelor's / Engineering degree in **medical, electrical, mechanical engineering or medical technology** preferred### **Experience & Skills*** Proven experience in a similar technical service role, supported by management and customer references* Strong customer engagement skills, particularly with **laboratory staff*** Recognized technical expertise for the assigned product line* Excellent communication and problem-solving skills* Strong experience using **analytical tools and technical software**### **Impact of the Role**This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.### **What We Offer*** A collaborative, innovative, and inclusive work environment* Continuous technical training and development* Career growth opportunities within a global healthcare leader* Competitive compensation and benefits package**Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.**## **Linked In Version (English – Optimized)** **We're hiring: Technical Service Specialist | Italy**Join **Abbott** and help deliver reliable, high-quality technical service that supports laboratories and improves patient outcomes.**Your role*** First-line technical service (