Job Summary
The Business Systems Analyst provides comprehensive support for business systems and end-user technology across the organization. This role reviews, analyzes, and maintains assigned business systems; develops technical solutions; and assists users with hardware, software, and application issues. Responsibilities include performing installations, upgrades, and related IT activities while working collaboratively with key users, vendors, and training teams to address business and technical needs. The position requires applying a broad range of concepts, practices, and procedures, exercising independent judgment, and leveraging experience to plan and accomplish goals. Tasks are complex in nature and demand originality, evaluation, and a high degree of latitude under general supervision.
Essential Duties & Responsibilities
1.Monitors, logs, prioritizes, and dispatches support calls utilizing the IT support center software.
2. Performs troubleshooting, identifies issues, and resolves technical problems with PC-based hardware,
software, and assigned business systems for end-users.
3. Participates in on-call rotation to troubleshoot and resolve systems issues.
4. Performs moves, additions, and replacement of user equipment.
5. Installs new equipment and performs hardware upgrades, including device imaging and configuration.
6. Performs and/or assists with the implementation of software rollouts, patches, and upgrades.
7. Maintains test environments and plans/coordinating testing and upgrades for supported applications.
8. Maintains and supports core ERP, MES and business applications; develops and maintains reports,
workflows and automations.
9. Performs user requests for development, system authorization, and data access.
10. Maintains up-to-date expertise in assigned business applications and systems.
11. Utilizes the Change Management process for system and application updates.
12. Creates and maintains technical support documentation.
13. Verifies software licensing is maintained to ensure legal compliance.
14. Works with Corporate Training to address end-user training issues; develops training materials and/or
conducts training sessions.
15. Participates in and supports team projects and other duties as assigned.
16. Supports IT security initiatives as directed by management and company policy.
Requirements
* Meets one of the following education and experience requirements
a. Bachelor's degree in computer science, Information Technology, or related discipline plus 0–2 years of related work experience; OR
b. Associate's degree in computer science, Information Technology, or related discipline plus 2–4 years of related work experience; OR
c. High School diploma or GED plus 4–6 years of related work experience.
d. Professional certifications (e.g., CompTIA A+, Microsoft Certified Professional) preferred.
* Experience with the following is preferred
a. Supporting ERP, MES, and other business applications, as well as PC-based hardware and software.
b. Working with multiple operating systems, including Windows, Android, and Linux.
c. Using SQL Server and writing structured query language (SQL) scripts.
d. Using Azure cloud services (Office365, Power BI, Power Apps, OpenAI Studio).
* Knowledge, Skills, and Abilities
a. Familiarity with one or more application development languages.
b. Proficiency in standard business software.
c. Technical understanding of OSI Model, networking principles, and TCP/IP.
d. Strong analytical and problem-solving skills with attention to detail.
e. Organization, prioritization, planning, and project management capabilities.
f. Effective written and verbal communication and presentation skills.
g. Ability to interact confidently with individuals at all levels and maintain composure under pressure.
h. Ability to work independently and collaboratively as part of a team.
Salary Range: $55,000 - $75,000
At North American Lighting
Team Member Benefits
World class health insurance plans
Award winning 401k plan
Relocation assistance
Paid time off (vacation, sick, holidays, etc)
Supplier discounts (wireless, computer, vehicle, etc.)
Company sponsored wellness program including gym reimbursement
Diversity at NAL:
The mission of NAL's Diversity Committee is to facilitate NAL's ongoing and continuing efforts to foster a culture and atmosphere of mutual respect, for the benefit of all Team Members from different backgrounds, perspectives, and abilities that represent our communities.
You can learn more about NAL and our opportunities at
All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, parental status, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, genetic information, and veteran status or any other characteristic protected by federal, state, or local law.
Requisition ID: 20387
Location: Muscle Shoals Plant