PpbJob Title: /b IT Support Specialist /p pbLocation: /b San Felice sul Panaro, Modena, Italy /p pbJob Summary: /b /p pInfosys is looking for an IT Support Technician to provide on-site and remote technical support. The role involves workstation setup, OS installation, user account management, incident handling, and vendor coordination. Strong troubleshooting skills and clear communication are essential. /p pbKey Responsibilities: /b /p ul liInstall and support desktop operating systems and hardware /li liManage user accounts (creation, modification, deactivation) /li liSupport IT onboarding and equipment provisioning /li liHandle incidents and service requests using knowledge base resources /li liProvide remote and in-person technical support /li liCoordinate with vendors for extended issue resolution /li liMonitor system performance and elevate issues when needed /li liSupport security and continuous improvement tasks /li liExperience in IT/Desktop support /li liProficiency with Windows OS and Active Directory /li liStrong communication and problem-solving skills /li liFamiliarity with IT ticketing systems (e.g., ServiceNow, Remedy) /li /ul /p #J-18808-Ljbffr