Careers that Change Lives A Day in the Life - Serve as a technical liaison between our stakeholders and the operating unit - Provide training to internal and external customers - On-call availability between 7 AM-7 PM (availability rotates between colleagues). - Assist in technical support for users of the Robotic system. This will include phone & remote support for users and technical staff, with occasional onsite support availability (domestically and international) - Drive the escalation process to resolve customer issues, including initiating required field service support when needed - Collaborate with other technical service specialists to troubleshoot difficult service requests. - Responsible to ensure all documentation/system entries are fully completed promptly as well as provide guidance, coaching and training to other employees within the job area. Must-Haves - Bachelor or master’s degree in (biomedical/electrical/mechanical) engineering - Fluency in English is a must as well as one language among Italian, French or Spanish. - Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years of relevant experience - Good knowledge of troubleshooting methods/skills - Strong analytical and problem-solving skills that are balanced with speed and effectiveness. - A very respected Team player with strong interpersonal skills - Excellent at managing stressful situations including commercial/sales discussions. Nice to Haves - In-depth experience with medical devices for a minimum of 3 years - Experience with analyzing technical issues and processes for continuous improvement - Requires complete and broad knowledge of operational systems, techniques, and practices typically gained through extensive experience and/or education - Understanding of operating room environment and workflows - Understanding of video equipment in the operating room We Offer We offer a competitive salary and benefits package to all our employees: - Flexible working environment. - Annual Incentive Plan % depending on company results. - Pension scheme and group discount on healthcare insurance. - Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab - Employee Assistance Program and Recognize! (our global recognition program). About Medtronic Bold thinking. Bolder actions. We are Medtronic. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000 passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are engineering the extraordinary. Your Answer