Ph3Position Overview: /h3 pThe Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support. /p h3Location: /h3 pMilan, Lombardy, Italy (Onsite) /p h3Position type: /h3 pFull-Time /p h3Major Responsibilities: /h3 ul liProvide first/second level contact and problem resolution for customer issues. IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person. /li liResolving (fulfilling) incidents (service requests) and document the actions in an approved service desk tool (ServiceNow or relevant system in the future). /li liRollout and implementation of IT equipment (PCs, notebooks, phones, iPhones, iPads, mobile phones and so on) incl. quality check. /li liWork with Third Party Vendors to remediate complex AV issues as needed. /li liProvide timely communication on issue status and resolution. /li liMaintain ticket updates for all reported incidents. /li liInstall, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10, Windows 11 and Microsoft Office 365, another authorized desktop software and application. /li liMoves and changes support. /li liInventory and asset management and care of hardware. /li liShould have basic knowledge of Mac operating system, to support Apple pc users. /li liInstall, upgrade, support and troubleshoot for printers, computer hardware. /li liPerforms general preventative maintenance tasks on computers, laptops, printers. /li liPerforms remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. /li liUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. /li liBroad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. /li liThis position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. /li liKnowledge management and information sharing with colleagues. Maintain suitable Knowledge Base. /li /ul h3Required Skills: /h3 ul liBachelor’s degree or equivalent in Computer Science or related field. /li liCompTIA A+, Microsoft Certified Professional (MCP) or better. /li liMinimum of 18 months’ years of IT experience. /li liWindows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. /li liIT Security knowhow. /li liStructure and functionality of IT networks and the components (basic). /li liTicketing system Service Now (or equivalent). /li liMobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. /li liGoogle Workspace experience as good to have (not mandatory). /li liProven analytical, troubleshooting, and problem-solving skills. /li liProven ability to multi-task, effectively determine priorities and meet SLA’s. /li liExcellent communication relationship-building and internal customer service skills. /li liAdaptable and flexible in a fast-changing industry and work environment. /li liWilling to work off-hours and weekends when required for projects or emergency support. /li liGood level of spoken and written English and other local language respective to site location. /li /ul h3Why AVASO Technology? /h3 ul liJoin a bdynamic and innovative team /b with a global presence. /li liOpportunities for bcareer growth /b and bcontinuous learning /b. /li liCompetitive salary and bbenefits /b package. /li liWork with bcutting-edge technologies /b to shape the future of IT solutions. /li /ul h3AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement /h3 pAVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. /p h3How to Apply: /h3 pReady to take your career to the next level? Apply now by clicking the b"Apply" /b button or send your resume to /p /p #J-18808-Ljbffr