Ph3Overview /h3 pAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon is looking for an energetic, detail‑oriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center’s MEP operates at 100 % availability while maintaining first‑class customer service to the teams and groups within the data centers. The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third‑party vendors. They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers. Also expected from the CE is the ability to manage large‑scale impacting projects and new‑region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities. The CE directs, trains and supports EOTs in their role of providing hands‑on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment‑specific training exercises is also expected. This equipment includes, but is not limited to, stand‑by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems. The role will be based in the Greater Milan area, however flexibility is required to travel to other locations within the EMEA region if required. /p h3Key Job Responsibilities /h3 ul liOversee the day‑to‑day operations and maintenance of mechanical and electrical equipment in data centers /li liAssist in the design and build out of new facilities /li liAct as an escalation point for all facilities‑related issues within the data center region and work OT hours as needed to support site stability /li liPerform root cause analysis of equipment failures /li liTroubleshoot and report of facility and data sever‑level events within internal SLA /li liCreate and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams /li liProvide training and guidance to Engineering Operations Technicians and assist in recruiting efforts for the same /li liEnsure all safety procedures are adhered to by vendor and Amazon staff /li liUtilize internal Change Management Systems to manage building workflows /li liMV/LV isolation to facilitate MV maintenance /li liProvide metric availability reporting on a weekly basis /li /ul h3Competencies Behaviors /h3 ul liAbility to solve problems at their root, stepping back to understand the broader context /li liAptitude for troubleshooting and problem solving /li liAbility to maintain SLAs through the implementation of proactive issue detection and immediate response /li liProven experience of reading SLDs and control schematics /li liAbility to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system /li liShows good judgment and instincts in decision making /li liAbility to prioritize in complex, fast‑paced environment /li liAbility to demonstrate their ability to take ownership of technical issues brought to them by their customer base /li /ul h3Physical Requirements /h3 ul liWork at heights and from ladders /li liPerform physical tasks /li liWork in a noisy environment with ear protection /li /ul h3Working Location /h3 pThe data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid driving license is required for this role. /p h3Work Schedule /h3 pThis is a 100 % in‑person onsite position due to the hands‑on nature of managing mission‑critical infrastructure. The role follows standard working hours (8 AM – 5 PM Milan time from Mon – Fri) with no shift work. /p h3Working Language /h3 pPlease be advised that the interview process at AWS will be conducted in English, as we are an international team based in the Greater Milan area. /p h3BASIC QUALIFICATIONS /h3 ul liGood verbal and written English communication skills /li liApprentice/trades certified or diploma in an Electrical field /li liDemonstrate key electrical competencies (Practice Theory) /li liKnowledge of mechanical systems (Mechanical, HVAC systems, Controls) /li liAbility to draft accurate support procedures in English, system documentation, and issue tracking entries /li liAbility to take full ownership of technical issues /li liWilling to travel between Data center sites, and internationally if required /li liSolid IT skills; experience and knowledge of MS Office suite /li /ul h3PREFERRED QUALIFICATIONS /h3 ul li3+ years of experience in operations and on‑call support for Data Center facilities / or Mission Critical Plants / Production facilities /li liAn undergraduate degree in a technical field (EE, MechE, IndustrialE) /li liProject Management experience /li /ul h3Equal Opportunity Statement /h3 pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. /p pProtecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. /p pIf you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p /p #J-18808-Ljbffr