PAt AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. /ppWe take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. /ppAs a bCustomer Success Specialist /b, your primary goal is to maximize the value each customer derives from the AlfaDocs platform, while contributing directly to MRR growth through upselling and contract renewal support. /ppThis role sits at the intersection between Onboarding and Upselling, acting as a critical touchpoint for customers in the engagement and reactivation phase. You will work with both active and dormant accounts, proactively increasing product adoption, customer satisfaction, and platform usage. /polliManage a portfolio of existing customers, with the goal of strengthening retention and maximizing usage of the AlfaDocs platform. /liliRe-engage inactive clients ( /li /ol #J-18808-Ljbffr