Role:Committed to start your career in IT within large corporations?Keen on customer support?Willing to work within an international working environment?Join our company as an Junior IT Technician with entry-level skills to provide technical support to end users at our customers.What about your responsibilities?Assist senior technicians through hands-on on-site support activitiesHandle incidents and service requests with guidancePerform PC and mobile device staging (imaging, enrolment, tagging, testing)Support laptops, desktops, iPhones, iPads and other workplace devicesConduct routine meeting room and AV device checkAsset managementSupport printer-related basic issuesEscalate complex issues with proper documentationLocation : Milano (Assago)Employment contract: 1-year fixed-term (with possibility to move to permanent)Feel free to apply with your CV and we will be glad to share some further insights with you!Requirements:3-6 months of IT experience (or equivalent) in a similar roleBasic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and toolsBasic understanding of endpoint hardware, peripherals and mobile devicesAwareness of HAM concepts (asset tagging, CMDB updates)Foundational troubleshooting and problem-solving abilitiesFamiliarity with ticketing systemGood English and fluent ItalianCommunicative and supportive attitudeBenefits:Buddy programInternal career development programInternational job opportunitiesOnboarding programStaff discountsTicket Restaurant (Edenred, Sodexo, UP)/ Meal VoucherBe part of Us:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.