We are seeking an experienced and highly motivated Hotel Manager to oversee the day-to-day operations of Palazzo De Noha, a boutique four stars hotel in Lecce awarded in 2024 with 1 Key from Michelin Guide. This historic property with modern updates boasts a collection of 14 guest rooms and suites overlooking our private terraces and the streets of the old town. A private parking is available for our guests. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: - Guest Experience & Relations: - Lead and manage the guest experience to ensure exceptional service standards. - Greet, meet, and farewell guests ensuring their needs are anticipated and met with the utmost professionalism. - Handle guest complaints and feedback tactfully, ensuring satisfaction and alignment with the hotel's high standards. - Operational Management: - Oversee the daily operations of the hotel. - Ensure smooth functioning of all departments by coordinating and supervising the staff, ensuring all policies and procedures are followed. - Manage and monitor KPIs, schedules, and budgets to ensure operational efficiency and financial performance. - Supervise the scheduling and performance of housekeeping, maintenance, and other staff. - Inspecting all department for cleanliness, ambience, service readiness, staff grooming & hospitality culture. - Ensure clear communication across all departments and with external stakeholders. - Team Leadership & Development: - Lead and develop a dynamic team, providing ongoing training and development to maintain high service standards. - Manage all employee-related activities, including recruitment, performance evaluations, and disciplinary matters. - Financial & Sustainability Management: - Implement processes and systems to control costs, maximize revenue, and ensure profitability. - Oversee the sustainability initiatives, ensuring the hotel meets all safety and hygiene standards. Minimum Qualifications (Knowledge, Skills, and Abilities) - Minimum of 3-5 years of experience in a similar position within luxury hospitality brands. - Strong knowledge of Front Office, Concierge, F&B, Housekeeping, and Laundry operations. - Proven experience in managing teams and driving operational excellence. - Hospitality degree or equivalent, with a thorough understanding of luxury service techniques and trends. - Proficiency in Microsoft Office and hospitality management software. - Fluent in English and Italian; knowledge of an additional European language is a plus. - Excellent communication skills (verbal, written, and non-verbal). - Strong organizational, interpersonal, and leadership skills. - Ability to work in a fast-paced environment and handle multiple tasks efficiently. - Flexibility to work weekends and adapt to changing schedules. Domande di preselezione: - Automunito? Esperienza: - Direttore F&B/Room division manager strutture 4-5* - Resident manager, operation manager, GM strutture 4-5* Lingua: - Italiano (Obbligatorio) - Inglese (Obbligatorio) Contratto di lavoro: Tempo pieno, Tempo indeterminato Benefit: - Cellulare aziendale - Parcheggio libero Disponibilità: - Festivo - Weekend Retribuzione supplementare: - Premio di produzione - Quattordicesima - Tredicesima Data di inizio prevista: 02/12/2024