Store IT Support Specialist
Department: IT Operations – Autogrill Italia
The Store IT Support Specialist supports daily IT operations across Autogrill Italia’s Food & Beverage stores. The role ensures business continuity through system monitoring, vendor coordination, and incident management, with a strong focus on cash register systems, hardware components, and POS-related infrastructure, in line with ITSM best practices.
Manage IT incident tickets via the HDA platform, ensuring resolution within defined SLAs.
Coordinate remote and on-site vendors, ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues.
Oversee telecom lines and store network infrastructure (WAN/LAN/Wi-Fi), acting promptly in case of disruptions.
Oversee support activities for cash register systems, including hardware components and basic software issues, in coordination with external vendors.
Digital signage platforms; In-store audio systems.
Ensure daily checks for the electronic transmission of fiscal data to the Italian Tax Authority ; Basic network troubleshooting and understanding of LAN/WAN systems .
Familiarity with regulations for electronic fiscal data transmission .
Technical diploma (IT, telecommunications, electronics) or Bachelor’s degree in STEM disciplines .
At least 2 years of experience in operational IT support, preferably in F&B, hospitality, or large-scale retail environments.
Attention to detail and accuracy in documentation and service request processes .
ITIL Foundation certification preferred.
Experience with platforms such as ServiceNow, HDA, or similar.
Ability to read and understand technical English documentation .
Occasional travel across Italy may be required.
routine activities are handled remotely from headquarters.
Full-time contract fixed-term lasting 2 years.
Smart working, 7 days per month.