Front Office Manager Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑ and five‑star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.
Key Responsibilities
Planning Front Office operations based on occupancy forecasts
Supervises Front Office team and ensures service standards
Handles guest requests, complaints, and feedback directly
Communicates guest needs across departments to ensure resolution
Authorizes spending limits, room credits, and department budgets
Participates in recruitment, training, and performance reviews
Promotes upselling and cross‑selling to boost revenue
Leads internal meetings and attends cross‑departmental sessions
Monitors costs, revenue, and financial performance of division
Reviews performance reports and KPIs
Works toward guest satisfaction targets and review score goals
Requirements
Proven experience in luxury hospitality, preferably in 5‑star hotels
Preferably previous experience with Marriott or other international hotel brands.
Strong knowledge of front office operations and guest service standards
Proficiency in Opera PMS and other hotel management systems
Leadership skills and ability to manage and motivate a team
Excellent communication and interdepartmental coordination abilities
Fluency in English; additional languages are a plus
Problem‑solving attitude and attention to detail
What we offer
Seasonal contract
Meals provided
Career growth opportunities within the company
Dynamic and collaborative work environment
Ongoing training and access to professional development courses
Seniority level Associate
Employment type Full‑time
Job function Customer Service
Industries Hospitality
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