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POSITION
We are seeking a seasonal Client Advisor to join our team in Taormina for the Sea Resort.
The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates to reach the qualitative and quantitative goals set in their Store.
JOB RESPONSIBILITIES
1. Customer Service & Store Operations: Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction. Ensures style and brand standards during the entire sales process and after-sales. Cooperates with colleagues to create a positive environment and pays attention to performance levels. Receives and displays products according to procedures. Maintains a tidy workspace following company guidelines.
2. Sales: Responsible for the sales process following company standards. Provides and maintains a high level of customer service. Manages commercial relations with clients to ensure satisfaction and loyalty.
3. Client Management & CRM: Ensures effective after-sales service to maintain client satisfaction and loyalty, promoting the brand image. Manages claims with supervisor support. Converts every customer interaction into a positive experience. Communicates client information to management. Executes follow-up on client requests.
4. Product & Visual Merchandising: Participates in product presentations. Has deep product knowledge within their category and stays updated on all store products. Ensures proper store care and presentation.
PROFILE
* Experience as a Client Advisor in a luxury boutique.
* Alignment with Loro Piana brand and products.
* Strong luxury touch and approach.
* Excellent interpersonal and relationship-building skills.
* Strong clienteling skills.
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