The Technical Support Team Leader (F/M) is responsible for coordinating all support activities related to services on SCE (Sartorius Chromatography Equipment) products : Support, SAT, IQ/OQ, maintenance, automatisme.
Grow with us - Your Responsibilities:
* Organize the management of responses an solutions to technical problems transmitted by the regions (field technicians, administrations, etc...)
* Attributes and delegates technical resquests, ensure timely management and documentation of requests in appropriate systems
* Manage operational technical support indicators and generates monthly report
* Establishes and maintains interdepartmental relationships to ensure optimal collaboration for the proper management of requests
* Carry out interviews, hiring and traning of the operational team for which she or he is responsible.
What will convince us:
* Engineering Degree
* Experiences or knowledge in bioprocess, bio-medical and/or pharmaceutical processes
* Management experience is required for this position
* Effective communication and interpersonal skills for collaborating with diverse stakeholders : Global Field Service and Operational teams, Quality departments
* Fluency in spoken and written English (80% of exchanges and documentation are in English)
* Willingness to travel occasionally.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.