Ph3Operations Manager - Banking /h3pOperations Manager I is responsible for coaching and supervising a team of Team Leaders, ensuring client service level agreements and financial targets are met. /ph3Responsibilities /h3ulliAnalyze and maintain all Client Service Level Agreements; implement improvement plans as needed /liliMaximize revenue generation to reach long‑ and short‑term financial projects (e.g., data collection for billable/non‑billable hours, forecasting, budgeting) /liliSelect, train, develop, and manage the performance of direct reports and their associates; plan and assign work in accordance with company policies and legal requirements /liliManage and review operational reports (attendance adherence, PFP, client scorecard, metrics management reports) /liliCreate and strengthen relationships with client partners /liliProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement corrective actions to meet performance goals /liliConduct regular one‑on‑ones with direct reports to review individual and team performance and provide developmental coaching /liliCreate a positive work environment through employee engagement; resolve employee relation issues promptly and professionally /liliParticipate in cross‑functional meetings to review information from operational support functions (training, HR, quality, WFM, TA) and define action plans that resolve issues and drive continuous improvement /liliImplement best practices and over‑deliver for clients, drive consistent performance, evaluate staffing needs with input from BD and clients, and make adjustments to meet changing requirements /liliAttend business reviews with the client /liliHandle a team of team leaders /li /ulh3Qualifications /h3ulliAt least 2 years of experience as an Operations Manager or Senior Team Leader /liliExperience in BPO operations /liliAt least 3 years of experience in banking projects /liliDemonstrated ability to coach and develop action plans that maximize performance and provide effective feedback /liliAbility to analyze and improve work processes; establish actionable goals for self and others /liliExcellent communication skills, both written and verbal; ability to present information to internal and external associates /liliAbility to organize and prioritize projects in a fast‑paced, deadline‑oriented environment /liliAbility to mentor, coach, and provide direction to a team of employees /liliWillingness to work a flexible schedule /liliEnglish proficiency: B2 level /li /ulh3Compensation /h3pSalary Range: 40,000 - 50,000 /ph3Location /h3pITA Vimercate – Via Torri Bianche, 7 – Vimercate /ppConcentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. /p /p #J-18808-Ljbffr