Ph3MAIN MISSIONS /h3 pEndowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. The WFJ Advisor will work with a team spirit along-side a diverse sales-team, and breport to the Deputy Manager WFJ /b. /p h3CONTEXT ENVIRONMENT /h3 pAs the most precious expression of CHANEL’s empowering vision of luxury, Watches Fine Jewellery (WFJ) create legacy relationships between the product, employee and client. /p pTo be a CHANEL Watches Fine Jewellery Advisor is to embody the Brand style and values, acting as an ambassador for CHANEL WFJ’s iconic spirit and raising the awareness, desirability, and esteem of CHANEL’s iconic WFJ collections. /p pResponsible for conveying the allure of CHANEL’s WFJ creations to clients via the human interaction that is at the heart of CHANEL’s client experience, WFJ Advisors combine strong technical product knowledge with intuitive client sensitivity and a deep understanding of the history and vision of the House. Connecting with clients to create a unique and memorable experience forms the basis of solid and lasting relationships that engender brand loyalty and trust, as both the WFJ Advisor and client journey together into the world of CHANEL Watches Fine Jewellery, a journey that celebrates a shared passion for the products and history of the House. /p pYou are the human manifestation of the Boutique experience, taking clients on a unique and memorable journey into the world of CHANEL WFJ. /p ul liBeing immaculately groomed and ready to greet clients warmly and with kindness, poised to embark on a personalized journey within the Boutique. /li liOffering the ultimate client experience in a trustworthy and authentic manner. /li liTailoring the journey to each client, offering special care to local clients. /li liPresenting and selling any line of products. /li liProposing the services made available by CHANEL. /li liIdentifying prospective clients and creating a bond with the aim of developing the client relationship in the future. /li liBeing co-responsible for greeting clients and maintaining the Boutique’s appearance within the procedures set for tidying, visual merchandising and inventories. /li liKnowing and applying the Boutique procedures. /li liCollaborating with all the Boutique teams to ensure all métiers work together to constantly elevate the client experience. /li liExcelling at clienteling to build a loyal and engaged network of clients. /li liFollowing up with clients after each visit to the Boutique. /li liHaving full knowledge of one's existing clientele, and building a special relationship with each client. /li liDeveloping a client database and building clients' loyalty to prolong the CHANEL WFJ experience beyond the visit to the Boutique. /li liCombining the digital tools available with personalised special care and attention to establish a relationship between the client and the Brand. /li liProposing client journey paths to the manager and engaging with active and sleeping clients to develop relationships. /li liEstablishing a relationship with prospective clients in order to recruit them. /li liProposing client lists to the manager in order to draw up invitations to CHANEL events. /li liTaking charge of returns and After-Sales Services. /li /ul pEmbodying the CHANEL WFJ allure as a brand ambassador, able to communicate the House’s aesthetic style and share a deep knowledge of the history and codes of CHANEL. /p ul liAppealing to clients’ dreams and desire for CHANEL, combining the art of storytelling with a solid knowledge of the Brand, its heritage, its modernity and its expertise. /li liWorking with the High-End Business teams to sell ultimate pieces. /li liAccompanying clients to CHANEL events, preparing new collection launches to inspire client dreams. /li liProposing a CHANEL-style allure to each client. Inciting the client's desire through additional and complementary sales. /li liUsing and developing knowledge of the luxury field and WFJ trends to advise clients. /li /ul pBeing a core driver of business growth by directly contributing to company performance. /p ul liDriving individual performance by being aware of personal objectives and forming action plans to reach them. /li liBeing familiar with the stock to develop personal sales performance. /li liReporting client feedback on the collections to managers. /li liCollaborating with the Fashion teams to develop the client portfolio and engage Fashion clients with WFJ. /li liEmbracing a learning journey with a blended approach, using digital, in-person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise. /li /ul /p #J-18808-Ljbffr