At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service. Vuole candidarsi? Legga tutte le informazioni su questa posizione qui sotto, poi prema il pulsante per candidarsi. Primary Objective The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations. Key Responsibilities Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor) Schedule and perform planned maintenance (PM) activities Execute hardware and software upgrades (Technical Service Bulletins – TSBs) Support instrument installations and deinstallations Contribute to achieving customer satisfaction (NPS), service KPIs, and the district's economic growth and profitability Education Bachelor's degree or equivalent experience required Bachelor's / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred Experience & Skills Proven experience in a similar technical service role, supported by management and customer references Strong customer engagement skills, particularly with laboratory staff Recognized technical expertise for the assigned product line Excellent communication and problem-solving skillsStrong experience using analytical tools and technical software Impact of the Role This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities. What We Offer A collaborative, innovative, and inclusive work environment Continuous technical training and development Career growth opportunities within a global healthcare leader Competitive compensation and benefits package Abbott is an equal opportunity employer. xivgfpx We value diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr