PThe Department Manager works close to the Store Manager to support the Store#39; organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management. /ppstrongMain Responsibilities /strong /ppstrongCategory Sales Management and Business Development /strong /pulliLead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders /liliMonitor and achieve category department performance with relevant KPIs; /liliAnalyze the category business, propose and implement action plans to improve results; /liliSet category performance target for the team and individual with the Store Manager; /liliBe sensitive to competitors#39; trading activities and give feedback to Store Manager. /li /ulpbr / /ppstrongClient Management /strong /pulliLeverage all clienteling tools to achieve Department and Store business goals; /liliDemonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities; /liliManage customer service quality, to meet customer expectations by offering excellent customer service standards; /liliImprove Mystery Shopper Results with action plans; /liliImplement appropriate CRM tools and develop loyal customer of particular product category; /liliAct as brand category ambassador to educate VIP and new Clients; /liliParticipate into ad-hoc Clientele projects. /li /ulpbr / /ppstrongOperations and Visual Merchandising /strong /pulliEnsure that merchandize is properly managed, displayed, stored and maintained by team; /liliMaintain inventory accuracy and shrink rates within company standards; /liliReport to Stock Planning and Merchandising team when there is out of stock on best sellers. /liliMaintain the Visual Merchandising consistent with Company standards; /liliAlign periodically visual merchandising and sales performance; /liliMake the best out of the display and proximity storage /li /ulpbr / /ppstrongTeam Management and Development /strong /pulliDiscuss individual performance every month and coach team members /liliMotivate the team so that they perform at their highest level to meet their individual and store objectives /liliOrganize the team in an efficient manner according to business needs and delegate responsibility /liliTranslate strategic and business goals into concrete and individual actions and objectives /liliConduct category training to the team /liliExecute the in-store training routine set by the Store Manager /li /ulpbr / /ppbr / /ppstrongProfile /strong /pulli5 years#39; experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category /liliMaster#39;s Degree or equivalent is preferred /liliManages own image standards on a high level /liliStrong selling and communication skills are necessary /liliExcellent relationships skills, self-reliant /liliConfidence, organizational skills, professionalism /liliClient focus with great business acumen /liliAdministration and financial skills /liliComputer skills and Retail management system knowledge /liliGoal oriented approach, multitasking /liliFluency in English; a third language will be considered a plus /li /ul